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Poll on "issues" with 2013 Hypermotard 821 SP

20K views 29 replies 25 participants last post by  ampj8  
#1 ·
Was wondering if everyone can help me out...

Trying to gather information on how many bikes have had issues regarding electrical problems, dash failures, error codes, throttle problems (stalling while down shifting or stopping) and or complete road side failures where bike won't start after throwing a error message.

If you can state your country, model and year that would be awesome.
 
#5 ·
My list ('13 base Hyper, US model):

* Limp home mode once. Probably covered by the throttle recall. Went away after a mix of restart/limp home override (hold clutch in to override).
* Several stalls while coasting at idle. Possibly carbon canister, which I haven't removed yet.
* Brake recall/shop memo for front brakes.
* "Christmas Tree Dash"/ECU death, however my bike lost power completely (died) while in motion and would not restart. After several tries on the side of the road (and checking my shorts after it almost got me run over) it restarted and has been running normally since. This is probably not the same ECU death issue that others have experienced since mine died completely and recovered on its own. AFAIK I'm the only person that's been affected by this, so I'll chalk it up to "random software bug".

Mine is due to go into the shop next week for the throttle and brake recalls. I doubt they'll do anything about "Christmas Tree Dash" since it's not dead.
 
#7 · (Edited)
2014 821 (non-sp) USA, CA 5k miles.

-starter was bad from factory
-rear brake full of air from factory, progressively stopped working.
-vibrating front brakes (noise vibration)
-display plastic is cloudy and looks worn out
-slow speed surging

On a personal experience:
- i think the suspension was horrible, installed aftermarket cartridges from andreani
- Startin from a full stop clutch is binary...
-if I didnt disconnect the emissions canister, it stalls on decel and / or at lights
-parts specially screws are made out of butter... super easy to strip anything in the bike.
-the rake feels really weird compared to other bikes i ve owned.
-throttle is incredibly sensitive on it`s first part of the trouble, same as clutch kind of binary.


But when it works, it is a blast.
 
#8 ·
2014 821 (non-sp) USA, CA 5k miles.

-starter was bad from factory
-rear brake full of air from factory, progressively stopped working.
-vibrating front brakes (noise vibration)
-display plastic is cloudy and looks worn out
-slow speed surging

On a personal experience:
- i think the suspension was horrible, installed aftermarket cartridges from andreani
- Startin from a full stop clutch is binary...
-if I didnt disconnect the emissions canister, it stalls on decel and / or at lights
-parts specially screws are made out of butter... super easy to strip anything in the bike.
-the rake feels really weird compared to other bikes i ve owned.

But when it works, it is a blast.
If I find the rear brake pretty much impossible to lock (ABS off) is this "normal" behavior? The shop replaced the fluid about 300 miles ago, but the rear brake pedal has always seemed to be bottomless. It just mush's to a point where I can't bend my ankle any further down.

Clutch grab seems to have greatly improved after 1,200 miles.

The screws in the front snout were really soft. Seems like you pretty much need to replace any screw you remove, or risk stripping the head, if not the thread.
 
#9 · (Edited)
2014 Hypermotard, purchased new in September 2013, San Diego (CA, USA), 3700 miles.

- Occasional limp-mode problem (3-4 times in total). Haven't done the recent throttle recall yet, but that should solve it once and for all.
- Light oil smear on left fork, not a leak but might turn into one. Dealer put a warranty claim with Ducati but they turned it down (seals are expressly excluded from warranty).
- Turn signals occasionally not working (Part 1). This happened when I took the bike home on day 1, turned out the wires had zero slack, causing the connectors inside the turn signal assembly to get pulled back and touch (short-circuit). I solved the problem by slightly re-routing the wires to give them some more slack and by putting heat-shrink tubing around the connectors as a precaution.
- Turn signals occasionally not working (Part 2). This happened only recently, got progressively worse requiring the switch to be pushed hard left or right to activate the signals. I solved the problem by opening the switch assembly and spraying some contact cleaner in the back of the switch.
- Some stalling when coming to a hard stop. Problem improved when I removed the evap canister.
- Clutch is not the easiest to modulate starting from a standstill. Problem is mitigated by practice and fine adjustment of the clutch cable.
- Some front-brake noise, usually goes away after a couple hard stops (I read someone mentioning some sort of recall, but I have not received anything from Ducati on this matter).

To finish on a positive: I really like this bike, it's fun, easy to ride, relatively comfortable and plenty fast for the canyons/mountains.
 
#11 · (Edited)
2015 SP (delivered in Australia)
Hard to start - every time I throw my leg over it I wonder if "this" is the time it actually won't start.
Had the stalling coming to stop a few times.
It's thrown a few error codes here and there.
Neutral is like finding that spot on a girl that's basically a myth.

I don't regret buying the SP as it's a unique bike and can be great fun - BUT... I can't wait for the 2017 Speed Triple where the Ducati will make a nice down payment.
 
#13 ·
Electrical:
-Starter motor degradation - replaced under warranty
-Throttle unit issue - replaced under warranty

Braking:
-Brake "pump" caliper seal stiction - "that's normal"
-Squealing/pulsating pads

Engine:
-Cracked midpipe weld - replaced under warranty

Suspension:
-Stanchion coating wearing off on one side in front - need to follow up w/Ducati
 
#15 ·
2014 SP

Stalin it when going to stop. Solution canister removed.

Hard to start. Warranty replaced after 2nd trip to a different location.

Shaky at low speed and misfire. It need better fuel and management system redone.

Brake front squeal sometimes. Rear brake was low and I just personally adjust it feel better now.

I love the bike but I am not keeping it without warranty hyper are fragile.

Modification: Full Race Exhaust termignoni, nut and bolt replace red CNC and ducabike, Low Seat, Ducati peforment mirrors, RG Sliders, carbon fiber radiator guard and under tank covers, RG tail eliminator with rizoma LED signals. Planing to install a Easy quick shifter.
 
#17 ·
'14 SP, bought as a leftover on 1/28/15, 900 miles, stock. Stalled at idle a few times, but not really often enough to get too excited about. No other issues.

Clutch engagement is almost at the point where the lever is completely let out. I would probably have less of an issue with this if any of my other bikes were like it. Could probably be cured with a bit of adjustment.

Finally the main issue - which all owners have, and I like to whine about when ever given the chance - Ducati won't sell us a service manual. Although there are aftermarket items available, it seems to generally discourage owners from fettling their own machines. Ducati wants the bike returned to them for the most minor issue, but is apparently indifferent to many of our problems. Consequently the owners' knowledge base for this bike seems to be pretty thin (although to some extent that could be a reflection of limited owner population).
 
#19 ·
Apart from a poorly connected plug under the instrument panel: I've had no problems with my 821SP. Not interested in the new version; mine is just perfect.
 
#21 ·
I bought my 2013 Hyperstrada last summer at 5k miles. I've had the following replaced/fixed under warranty:

Front brake rotors were warped
Seams on the sidebags were starting to pull after one light use
headlight had a melted portion from being left on while parked
one centerstand bolt fell out while riding, and snapped the return springs as well

Thank god, I haven't had any of the disco lights that other owners have reported. I figured that as mine was an old demo bike, these problems would have been ironed out before I bought it. I feel comfortable enough about the reliability that I'm riding it in April from Minnesota to Texas for the Motogp races.
 
#23 ·
As an update on mine (my original post is from June, back on the first page of this thread), my bike has started suffering from what looks like electrical failures - the dash goes off, engine dies, headlight shuts off, etc. I'd guess that this is something simple like a poor ground, but really have no idea.

I dropped it off at the dealer last week, and after speaking to them yesterday I was told that if I chose to pursue a warranty claim with Ducati, DNA would likely stall for what may be months (during which I can't ride it) and ultimately be declined as they can't reproduce the issue on demand. They don't seem to want to investigate it beyond just riding it for a bit, at least not without DNA approving a claim. They suggested I just sell it and move on.

On an unrelated note, removing the carbon canister did fix the idle stalling problems it originally had. The throttle recall and latest firmware updates have fixed the horrible fueling issues. The front brake issues have been fixed (maybe?), however the parts they did replace were replaced by possibly defective parts from the same batch.

I still love the old air cooled ones, but I'll never buy another new bike from Ducati.
 
#25 ·
Scary!

This is pretty disturbing........... was doing major service. 22K miles. Tank off, air box off (what a PITA) Air filter full of dirt. Change belts (super loose), Check valves adj (not needed). So everything is going back together nice. Wheel it out, start it up and hmmm, only running on one cylinder. WTF? What did you fuck up, fred? Tank back off again (ouch) Vertical cyl. not firing no spark. Swap coils....Coils OK.........ohm out wiring.......OK...replace ECU...........fixed! :surprise:
Lucky to have found a used one! $1800. new!







________________________________________________________

Rallye Crazy--It's back!
 
#26 ·
I think Ducati in North America has the poorest service. Reading at this I can of course understand the fear. But it is more fear of having such a bad service that they ask you to "move on"??? Incredible. Simply incredible.
And Ducati wants to conquer america with other models such a XDiavel? with DVT and even more technical solutions.

Had no major issues as explained, no guarantee of having them in the future but at least my dealer(s) as I have taken my Ducati bikes to more than one for different reasons. Have never gave me a bad treatment, never told me to "move on", basically always certain to solve the issue, they deal with Ducati but they have always gave me the comfort of being able to sort out the issues.

Again, fully understand the comments from many about the brand. I would be saying the same in the case for sure.

And a pity because the bike is great fun to ride, engaging, easy to take for a ride plus it is an eye catcher even more than my Diavel.

I cross fingers the future 939 SP I plan to get won't have these....
 
#28 ·
I think Ducati in North America has the poorest service. Reading at this I can of course understand the fear. But it is more fear of having such a bad service that they ask you to "move on"???
I think the dealer suggested I " move on" in an effort to help me. Translation: "DNA is f***ing you and nobody wins against them. Quit while you're ahead". We're on pretty friendly terms and both of us know how DNA operates. We also both know exactly what the bike's problem is.

The issue cant be reproduced on demand so DNA simply won't touch it, meaning I lose my bike while it never gets fixed, the dealer loses a tech to check out my bike and floor space while it collects dust at their shop, which won't get paid for their efforts.

There are a few acceptable outcomes: DNA buys the bikes back, or issues a recall, or actually fixes the core electrical issue. But that won't happen, because those things cost DNA money. They're not going to do it until someone gets hurt and DNA gets sued.

I took the dealers advice and moved over to Triumph today. I'll miss my hyper, but I won't miss DNA.
 
#29 ·
Had the starter clutch replaced, turned out to be the starter motor. Going in this week to get it replaced.

Been noticing that when I'm cruising in 3rd gear around 6000rpm and let off the throttle, there's a spot where it goes from completly off, and if I give just 1% of throttle it jerks forward as if I opened it at 30%.. makes for a shitty jerky ride.. all other gears don't do it (except for first but that's acceptable)

Anyone else having the same problem?