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Sales and service at concord is excellent, its the attitude of the service department that is the problem every time i get something done there, i and up going in to the salesman that i bought my bike off and give him a spray about what a bunch of arsehole/dickheads they have out the back and how does he put up with it, i cant be the only one that has the same prob every time i come in. I think iwill get a tiger 800 next i like the triumph attitude better, stuff frasers
 

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Since they lost their BMW franchise they have become even more heavy handed. They called in a few Ducati lisenses to reduce sales going to other owners. They are not my favourite pepole to do business with. Long term this business approach will hurt them. It would be good for HO in Italy to be aware of many peoples thoughts on them.
 

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Interesting reading. I recently had my first experience with them at Concord, the sales guy was ok yet didnt have the best knowledge of the bike but was good to deal with.
I met a handful of them whilst waiting around.
The business manager Martin was a great guy. Laid back & no drama, the type whereby everythings alright.
The parts & acc guy Shane is awesome, he's a car guy & we got on like a house on fire.
The main handover guy (if you can call him that) Frank was excellent. He has the superior knowledge imo. Ask him anything & he has the answer. Ive called him directly a couple of times & he's called back, cannot be anymore helpful.
Then I get to the service desk lol. Fella in the office behind a desk, I called him mr angry & he backed away from it.. told him to smile more. Some people are working in jobs that they dont like or want to, its not a perfect world.
Overall thus far I give my experience a 7 out of 10

Something to note is I received an email from Duc HO in Italy containing a customer number & a survey about my purchase experience. I filled it in & sent it back. Dec 23 I get a phone call from customer service in Italy asking me about my experience with the dealer. I found it odd that they called, I asked why & he said that they have had some varying experiences from customers in regards to them & now they pick a few out that fill in the survey just to make sure. Read into that what you will, I suggest it reflects what this thread is about.. some good experiences, some shocking.
 

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The parts & acc guy Shane is awesome, he's a car guy & we got on like a house on fire.
Hear Hear.

I called around 4:30pm one day and asked for Ducati Spares.
It went to answering machine and left a message with my name, phone number, part number and quantity required.

After that I was in a mobile/cell phone dead spot so missed two returned calls = my fault.

Next morning was about to call and Shane called chasing up to sort things out.

Sorted and ordered in an instant.

The Shane I spoke to rides an RSV4f and was brilliant to talk to, confirmed the part number, availability (=in stock) and sent what I wanted as Shane said by express post and was there next day.

Unfortunately there are two things for me to comment about.

1 - there is no contact us, which many of you have indicated that the inbox could be full.
Via an industry friend I will ask that my accolades for Shane's responsiveness get through.

2 - I cannot fathom why Frasers/NFI do not have an online parts ordering system.

Many times I order from various internet, mostly overseas sources, as it is cheaper for me, not necessarily part price, but to save me frigging around calling to see if there is stock.
It is not that the spares personnel are at fault, it is simply convenience. E.g. I am posting this at almost 2am and I know there is nobody there to call.

Via the Frasers online store I know I can order all sorts of branded apparel and supposedly cool accessories, but that does not get my bike back on the road!
 

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My 2 bob's worth.
I called in several times years ago, when my youngest daughter spent 2 years at boarding school in Glebe.
most of the time I just looked and got a coffee at the cafe.
But one time there were specials on leather wear and I picked up a pair of leather pants less than 1/2 price.
Other than that I did find one salesman an annoying prat.
 

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In the U.S there is an unwritten rule:
Don’t touch another mans bike without permission.
This rule especially applies to Harley Davidsons, so American Boy should know better.
To move a mans bike to a different spot without permission could result in a physical confrontation.
Was the parking space marked in any way , or was it posted ?
You don’t mention it so I assume not.
At my local Harley dealer there is a Harley Only section. It is posted.
The helmet on the ground would have pissed me off.
 

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my recent experience as a new ducati owner - called (sydney store) spares 3 times - each time, busy, to voicemail - saying i needed parts for my hypermotard
not one call back
i found this odd, because the harley spares counter - only 10 metres away always call back promptly if busy
called sydney city m/c, spoke to a real person and got my bits pronto
i will follow up in person next time i'm there
 

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Fraser's well don't get me started.

$35.00 charge for a 15 minute test ride in top of the service charge.

Tyres that are nearly 50% more then recommended retail.

Bike fairings not replaced properly after a service yet bike was signed off ready for pick up.

After spending nearly $35k on my Multistrada I walk over to accessories and princess behind counter informs me if the helmet and boots I am ordering and providing part numbers for are incorrect they can't be exchanged, so I checked the numbers on my phone myself and showed her and dished a little shit her way by informing her I had just spent what she probably earns in year and her customer service skills were below par. Probably didn't come out like that.

7500k service was $530.00 at Fraser's.
15000k service which is the same plus installation of a new shock spring, so removal of shock and all the other work came to $590.00 and was done at North Coast V Twins Coffs Harbour the service component was about $350.00.

Arrogant and self centred staff, rip off mentality because they are so "special".
You should see the turn over they have there, they are constantly advertising for staff.
Bruno, Peter and Shane are great.

I could go on but the MotoGP start in 40 mins so I would run out of time.



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