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There is always Northside but they are about the same as Frasers in the attitude dept. Sometimes they are great, sometimes they are really bad.

Gowenloch's have a good reputation for older models so I am not sure how that translates to new models.

I am interested on other's views too as my SF is up for a service too and still in warranty.

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Shaun and George at D Moto - Engineered DUCATIs can do just about anything you could ever want, honest blokes too and based in Sydney.

I give these guys a plug because I'm just an average mug punter but they have always looked after me exceptionally well so I figure it must be how they treat everyone.

Shaun Sutcliffe

After working for a number of companies including Waggot Engineering, Gowanlochs and Team Kawasaki Australia, Shaun joined the Ducati Dealer Team in 1995. Working closely with many riders he was able to help Steve Martin and the team secure the 1999 Australian Superbike Championship. When the team disbanded Shaun continued to work as Steve's race mechanic whilst also developing his role as head technician at NF Importers, the importers of Ducati Australia.

In his position at NFI Shaun was not only the tech other techs referred to when they had a Ducati problem but was also responsible for training Ducati mechanics in Australia and New Zealand. Obviously during this time he had a close relationship with the factory and attended many factory courses from 1998 to 2009.

Shaun left NFI in early 2010 to set up D Moto. He continues to support Ducati racing in Australia and for the past 8 years has offered close technical help to Craig McMartin.


George Tamine

George originally trained as a panel beater but his eagerness for working with motorcycles lead him into becoming a licenced motorcycle mechanic. He did this while working for Gowanloch Engineering where he developed his passion for Ducati motorcycles and his great knowledge about bevels. After many years at Gowanloch's he moved to NFI where he extended his extensive working knowledge to include the belt drive models from Ducati.

An opportunity to move to the USA to work as a race mechanic in the AMA Championship arose and George happily took it. Following his return to Australia he again worked for Frasers before he moved to Flywheel Motorcycles where he stayed until his move to set up D Moto in early 2010.

For many years, George has also been closely involved with supporting Craig McMartin at race meetings.

As one of the few, George has also had the fortune of attending many Ducati Factory training courses.
 

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So... where do people get their Streeetfighters serviced in Sydney? :eek:

I do my own work on the aircooled Multi, not sure about the new four-valver though.

I was gunna use Frasers but would prefer some place they don't pick a fight with you just for going there to give them money.
Try Ducati Servicing & Performance Specialists Sydney Scott is a top bloke to deal with and his knowledge and skill second to none
 

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No Fraser's Sydney is genuinely that bad. Every single motorcyclist I've spoken to knows this, and any newbie quickly learns that. I go out of my way to avoid them.

Every single employee has an attitude problem, from the salesmen right through to service and spare parts. I don't know how much those guys get paid but they treat you like they are CEOs and you're a pestering child who walked in off the playground. The best service you'll get is the smarmy condescension when signing over the money for a bike. All goes downhill from there.

It really sucks that NFI (another terrible operation) has a monopoly on things in Australia, and that Frasers' has a pseudo-monopoly on retail. These guys are the reason we as duke riders get shafted so bad both financially and in customer service. Their monopolies and the fact that Ducatis will always sell themselves allows them to be outright arseholes through and through.

Unfortunately I still need to deal with them to get the occasional part, and I grit my teeth expecting the worst every time I walk in there. Even Gowanlochs and other independents have to deal with their bullshit for parts, so in a way they ensure a generally crappy experience to all owners. 10 thumbs down from me.

The only credit I will give is that their mechanical service quality is good (the once I used them), but will cost you an arm and a leg (and probably a few weeks). I believe they have technicians sent to Italy, and their workshop is spotless.
 

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I've had some positive and friendly help from the spare parts dept. when dealing over the phone and by email as I live a looooong way away from Sydney.
But I did recieve some really crap service when enquiring about some mechanical work in person at Frasers Wollongong.
 

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Discussion Starter #29
Jesus they reckon Poms whinge I reckon were getting worse by the looks of it.
If you're getting great service down in the City of Serial Killers by all means let us in on it.

I'm sure we'd all like to hear about a fantastic dealer.
 

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If you're getting great service down in the City of Serial Killers by all means let us in on it.

I'm sure we'd all like to hear about a fantastic dealer.


Yep great service even picked my bike up for me and got rid of a few bodies. Italian motorcycles it's called plenty of room at the front for you to put your bike where ever you please .
They will even give you a coffee but unfortunatly no whine.
 

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Discussion Starter #33
You're just too chicken to say how they really treat you Wilson in case your body ends up in a barrel in an old bank.
 

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They will even give you a coffee but unfortunatly no whine.
;)

I nearly fell off my chair when I read this and am trying to find a way to factor such a pie chart into our next report on something.:D

I also love Missing Missy and whilst I did get invited to Kate's party (David's facebook thing) - I had something else on that night like washing my hair, so unfortunately couldn't attend;)

Personallly, am off to dealer this afternoon as have ordered something. I knew what I wanted and had the correct description, but no part number. Eventually the young man found what I wanted on their computer system and agreed to get it in for me. He then asked "how is your Monster?" My first thought was "that is no way to refer to my husband!" then I realised that as I was talking to someone about Ducati stuff, that it might be possible he was referring to a Ducati model. I got back on track with this line of thinking and replied "we don't have one". He asked me if I was sure? I replied that I was very sure. He now thinks I am mad.
 

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D Moto...NFI...what goes around comes around

Shaun and George at D Moto - Engineered DUCATIs can do just about anything you could ever want, honest blokes too and based in Sydney.

I give these guys a plug because I'm just an average mug punter but they have always looked after me exceptionally well so I figure it must be how they treat everyone.

.

I just had a look at their website. Shaun Sutcliffe's history makes it very cool that he is now an independent shop owner, with an excellent pedigree.

I'm still keenly waiting to see what Latte Commitee (ST3 owner) has to say about Frasers, when he can talk about his cracked engine case 'case'...


748Girl - LOVED the David Thorne experience...too late now to read the two from our friend in 'serial killer central' as Bly refers to it. (Must be careful - I go there for work quite often)
 

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so far i have had a good experience with Frasers and the ducati i purchased last yr. i generally think they do a far better job than yrs ago ( i was a Harley customer yrs ago ) . i would be happy recommending anyone to the Ducati sales guy - stand up fella and continued to be helpful after selling me the bike.
 

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Yeah i didn't have the best experience last week buying the Diavel. I got the same attitude from the guy selling me the bike. Was almost about to tell him where he could stick the bike but as the only other dealer in Sydney was just as bad from my experience, I didn't feel like going bush to buy the bike.

I traded the a Harley on the Diavel and have always found the Frasers Harley guys fairly friendly although I've really only dealt with Colin and Greg. After making a complaint to Greg Ryan about what a dick the Ducati sales guy was his attitude seemed to change dramatically. And as for the jerking round I got from the finance guys as I arranged my own finance through a friend who is a broker....don't get me started on that!!!!

It is a shame that competition is so scarce in Sydney as it would keep them in line a bit. It's a great show room and the food at Torque is awesome.
 

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Thank you

I was / have considered heading out to fraser to check out what they have out there, im still abit off getting a new bike (looking for another trip overseas) But having heard your story and how they treat there customers, there is no bloody way im going out there to buy a bike, or get the current one serviced out there, ive just taken mine to these guys. Ducati Motorcycle Workshop Sydney they were really good, it wasnt anything major that needed doing, but they have the contacts to be able to get spares cheaper and not need to order direct from ducati. If your in sydney, then i would recomend looking them up as an option, not sure if they void your warrenty or not.
 
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