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Discussion Starter · #1 · (Edited)
Service dept's in Virginia

I see that there are many members at this site in the DelMarVA area. I was hoping to get some recommendations for a reputable service department in the Virginia area. Going to an adjoining state is no problem as well. I've heard good things about Motoeuropa in Richmond but I've been told they have changed ownership. I don't know if that's a good thing or a bad thing though. I've also heard praise about the dealership in Winchester and the one in Chesapeake. Then of course there is the two in the Baltimore area. I thought the best thing was to get your opinions since I want to start visiting the dealerships in a more than "just looking" capacity. Right now I'm on an 05 BMW R1200GS that will be paid off shortly and when that time comes I have the green light from my financial advisor (wife) to add something Italian to the stable. I have been very happy with the servicing I've received on the GS down at Mortons in Fredericksburg and I'm hoping to find a service department just like that for it's future sibling. Thanks In advance!
 

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well...in the Winchester area there is Donnie Unger from www.ducpond.com who is an awesome and VERY skilled desmo specialist for everything but your warranty work...being that he isn't a dealer....he can't exactly do that stuff...but his pricing is incredibly reasonable and he has done nothing but good work on Desmo's whether it be in a Ducati or a Bimota or what have you!.....at Battley there is one of the best certified dealer mechanics in the DC Metro direct area named Chris Sanders whom you can schedule for to directly to work on your bike through Rich.....I have heard a couple of decent things though not with complete confidence about Winchester Motorsports....and one of the great mechanics from MotoEuropa whose name I forget...but she started her own shop not too far away from the dealership not too long before they got bought out because I am betting she saw the writing on the wall and got outta dodge with the quickness!....hope that all helps you!
 

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It's tough finding a good dealer here in VA!

Ducati Richmond did, indeed, change hands last year. The service before it was sold was not good at all, and they're down to only one mech now. I haven't had anything major done there at all, and don't know if I'm brave enough to do so! If you go to Redline in Yorktown, get everything in writing before you go, quotes on pricing, etc., and still keep your hand on your billfold the whole time you're there. Does good wrench work, but can't be trusted any further than you can throw him. I've got a 6000 service coming up in the spring, and right now I don't have a clue where I'm going to take the bike and be assured of getting a good job done without getting ripped off.
 

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I bought my Dark this past Fall in Winchester and ran into an issue with their service department - someone in the service department damaged my bike during the routine 600 mile oil change. Originally Winchester was extremely unhelpful and I wrote them off, but recently I have had some talks with the owner, who I could not previously reach, and we are trying to work something out. He informed me some of the people in the service department have since been let go. I take that as a good sign.

Even though some people will call me crazy I can personally recommend Colemans in Woodbridge. I know one member has recently run into an issue with the Fall Church Colemans, but that is a different store with different service people. If you do deal with the Colemans in Woodbridge you want to talk to Scott Barber.

BTW, my comments have been solely directed at the service departments for the respective businesses and not their sales department. I have found one department does not always reflect how good or bad the other is. ;)

Good luck and keep us posted.
 

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grabdawg said:
Ducati Richmond did, indeed, change hands last year. The service before it was sold was not good at all, and they're down to only one mech now. I haven't had anything major done there at all, and don't know if I'm brave enough to do so! If you go to Redline in Yorktown, get everything in writing before you go, quotes on pricing, etc., and still keep your hand on your billfold the whole time you're there. Does good wrench work, but can't be trusted any further than you can throw him. I've got a 6000 service coming up in the spring, and right now I don't have a clue where I'm going to take the bike and be assured of getting a good job done without getting ripped off.

Too bad we didn't create this post down in the Central East forum. :)


I didn't realize Motoeuropa was having bad service. They did a pretty good job rebuilding my bike after my wreck but that was 2 years ago when T was still the service guy. He has since left.

When my 6K comes up I may do every bit of it myself (already did belts myself at 5K which I'm at now) except for the valve adjust. My thoughts are to either:

1. See if I can get Chris Sanders to work on it.
2. If not make the long journey to BCM in NH

I will not go to:

1. Speed Cycles
2. Stoleman..I mean Coleman

The main reason I'd hesitate taking my 996 to Donnie is if I get flaking rockers. At a dealer they would hopefully be covered by the Ducati warranty. Through Donnie I don't think they would be since he's not a Ducati dealer.
 

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Discussion Starter · #6 ·
Thank you all for your replies! I liked hearing of specific techs which puts much more of a personal feel to my search. Hearing some of the things that you guys are going through, such as damage during a service, is one of the things I'm hoping to avoid. I'm sure we've all seen the shop where they treat the bike like crap, setting bodywork in less than ideal places. On the flip side there's the shops where they treat the bike like its's their own. I can tell you right now that the bike will be going to services without bodywork. I've gotten sportbikes back numerous times with scratches, and nicks. Especially with wheels during tire installation!! I'll continue to listen to your comments, which are much appreciated :) I'd also like to hear more about your upcoming services and also the resolution to the damage done during the service. Thanks guys! I apologize if I started this thread in the wrong section. <:)
 

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gpd123 said:
Thank you all for your replies! I liked hearing of specific techs which puts much more of a personal feel to my search...........I apologize if I started this thread in the wrong section. <:)
I don't think you started this in the wrong forum for sey...though the regional forum might get the targeting moreso than not generally speaking....that and I know grendels_arm wants to keep our regional forum more active and for that I cannot blame him!.....as in terms of personal experiences....mine for my Duc that have not been done by me were done by Chris Sanders....only problem I've had was that the little black foot on my prop rod for my tank came back to me broken which I noticed a week later when I blew a fuse and had to use it....I went back to them another week or so later and mentioned it and they ordered one in for me and gave it to me without a hassle....anyways....I have talked to Donnie and I know several people that have dealt with Donnie and I think grendels_arm will back this up when I say this....he has a work ethic for folks bikes as if they were his own and does top notch servicing and is very careful.....very class act for an independant!
 

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I didn't know about the Richmond problem. The new digs looks nice though. I've had a lot of work done in Yorktown by Dave and his crew, He does very good work, he is expensive and by no means fast. The work was well done. He was short of mechs for a while but just recently hired some new guys to cover the non Ducati stuff. He and one other wrench are the Duc mechanics. I've only had one issue with the work there and he took care of it without problem. Just to repeat Redline is pricy though.
 

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I've recently done some business in Yorktown area myself and am curious about others experiences with Redline. Do they have a good reputation for wrenching and setting up PowerCommanders? Not totally sure what to make of 'em. My experience is to be very cautious with anyone working on my bike I haven't known for twenty years.

Anybody have a history with the shop?
 

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Yes, I've got a history with them!

I've purchased two bikes from them, and they do good work mechanically. They are very difficult to trust when it comes to the money factor, however. You need to get every quote in writing beforehand, and then they still will not honor the quote if it doesn't suit them. My last trip down there cost me $100 more than was quoted on a PCIII dyno map, and even though I had the quote in writing in hand, they wouldn't honor it. On the ST4s purchase last year, when I showed up to take delivery, he tried to nail me for $500 over what we agreed upon. I wouldn't pay it, and rather than lose the sale, he begrudginly went ahead and sold me the bike.
 

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I have had my bike serviced at Coleman ... I would not go to them. They sell thousand of bikes but have only one trained DUC guy. Average wait is over two weeks for any kind of service and you can not schedule because "they never know when they can get to it".

My 2 cents.
 

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I think Redline is a good place to buy and I trust Dave to do what is right. I bought my 05 ST4s there for a discounted price, and will have no problem taking it back for work of any kind. I know Grabdawg has mentioned a problem above, but Dave has done right by me. I would not hesitate to buy another bike from Redline. If you have any questions, stop by Redline if you have some time. I'm sure you can take a look at their maintenance shop and talk to Dave and make your own decision.
 

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Anyone have experience with Speed's Cycles

All,

I thought I'd jump on this thread rather than start another. Considering Speed's for scheduled maintenance and an exhaust system installation due to their convienent location. Any thoughts ?

Thanks
 

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well....Speed himself is a nice guy.....but I have heard questionable things about his service....older bikes that are known on how they should be repaired almost autonomically I wouldn't worry about so much....but newer ones....well....anyways....I have just heard mixed reviews from folks here and there about the servicing there...and his pricing doesn't seem like anything special....in fact I think he is a bit high.....but that is my .02 cents...but Speed himself is a cool guy.....if it is convenient for you to go over there for his Wednesday evening hangout and stuff over the course of spring, summer, and fall....do so and get a feel for the place!.....besides....how is just south of Baltimore more convenient than Gaithersburg from Frederick?....Battley's would seem a helluva lot more convenient to me!
 

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I make a weekly trip from Frederick to Annapolis to visit my son. My route takes me within 5 miles of Speed's. I've met Speed and he seems like a great guy. Just curious about the quality and price of his service work.

Thanks,

Dave
 

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grendels_arm said:
I think a trip up to BCM for me is sounding better by the minute.
I'm a bit over halfway there. You can always crash [no pun intended] at my place, if you don't want to do the trip in one shot.

I think I'm about 3.5-4 hours from Lincolnia. I'm about 5 hours [depending on how fast you drive] from Springfield.
 

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So you're saying about 8 hours? Not too bad. I think VIR is like 5 hours from me.
 

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Since the pickin's are slim in VA...

are there any decent dealers in NC that anyone uses? If so, where are they and do you recommend them?
 
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