Not sure what section I should put this in (mods feel free to move this if appropriate), but I had to give credit where credit is due. I purchased a service manual from Desmo Times today, and in the process of ordering it I inadvertently sent in three separate orders. I got an error mssg, using PayPal, tried again, another error mssg, then used a card and it "went through". Well, turns out they all went through. I sent an email to the sales dept link on their website and I had refund confirms in my inbox for the two PayPal purchases in under 10 minutes! I also just got my shipping confirm with tracking number the same same day, only a couple of hours later. I am seriously impressed and would recommend them to anyone. Cheers Desmo Times!