Bitching? I don't think so. I think my one eyed rescue dog Max could have done a better machining job. WTF? Send the effin thing back with a candle on it.
You are right to be angry, that is very poor craftsmanship. I don't know how good their quality control is, but all the other pieces that I have seen from NCR have looked superb. You may have been unlucky and you must get it changed or you will not be happy.
You have not bought from NCR direct - Which store / online did you use? Was this in Europe??
If so (you are in DK right?) you have protection & right to return items bought & sent by mail (angrerett på norsk, kanskje træk på dansk?) - send it back & get your money back - that is a piece of shit.
I wouldn't give up. I would let them know that you were thinking of purchasing their exhaust but not now due to the customer service given on your clutch cover.
NCR Corse il meglio della tecnologia per moto esclusive e vittoriose in pista, NCR Racing top technology for exclusive bikes that win on the track
www.ncrfactory.com
I would make some calls ASAP! I called the North America number to check on my order and spoke to some guy who was helpful. I think his name was Bobby.
NCR Corse il meglio della tecnologia per moto esclusive e vittoriose in pista, NCR Racing top technology for exclusive bikes that win on the track
www.ncrfactory.com
I would make some calls ASAP! I called the North America number to check on my order and spoke to some guy who was helpful. I think his name was Bobby.
Who would of thought. I always thought this cover was gorgeous but never wanted to spend this much on a clutch cover. I gave in and treat my self and...
www.ducati-superbikes.com
You should use 5 minutes to read the thread.
I am shocked [emoji15]
Please read the thread answer from Gmeco about NCR saying that their products are having a production flaws:
I got the same answer regarding my triple clamps. I purchased adjustable triple clamps from NCR for my 1098R, which didn't fit. The statement from NCR "they should" but actually were 4mm off. Couldn't make'em work and they didn't take'em back either.
Now I have a set from Don Kyle which did cost @ half did fit and no issues.
They NCR ones look good in my garage though......anybody.....anybody half price.
How can they stay in business when they treat customers that way.......[emoji848]
Back to my own experience with NCR.
I haven’t heard from them since I wrote back to them that I want an exchange OR my money back.
Oh & if you do return it, send it by signed courier or they may claim it never arrived & not pay up.. Then you lose doubly. Ask me how I know this...
ETA: Did you pay by credit card or paypal - you may also have additional consumer protection you can investigate there too..?
EATA: "When buyers pay with PayPal on any website, PayPal Buyer Protection covers them in case there is a problem. If an item doesn’t arrive or is significantly not as described, we will help buyers get a full refund"
I´d say that´s "significant" if you look at the pictures of the NCR cover on their website
As an owner of many NCR products, I would say they have far better manufacturing than other companies out there. Your clutch cover appears to be damaged/ bent post manufacturing. That particular piece is a press mold with machine work post pressing. I can only guess as to why this occurred, but if you received the item and it was already bent, it should have been returned immediately. Furthermore, if the vender is not cooperating, I'd foillow the advice of others on the forum and use credit card/ PayPal protection as a last means. I have an NCR titanium Sport Classic Frame, (2) separate titanium exhausts, NCR Ohlins forks, and special parts all through my motorcycles (over $40K in parts directly from NCR). Their quality is very high in my opinion. Good luck with your return, and moving forward, I'd purchase your NCR parts directly from NCR Italy.
Which is the best place to get NCR stuff in europe?
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