Joined
·
1,256 Posts
I just got off the phone so I need to vent. Sorry.
I have been ordering my moto needs from motosport for the last couple of years without a problem. I am returning an item and wow, what a bunch of scumbags. Without going into too much detail. I ordered an item saturday night online and realized it was the wrong item. I sent an email directly from my invoice sunday morning to cancel the order. I also tried to call but they are closed sunday. Today is tuesday and I get a shipping confirmation of the order I thought I canceled. I called and told them what happened and they refuse to refund the shipping charges. Of course they will accept the item back but will not refund me the shipping. They say they have not read the email yet, fair enough. It seems to me like a reasonable error to make on their part. The company has a lot of moving parts. Though I was surprised at their stance. I got pretty mad on the phone after a while. I though they could meet me half way. I called the guy a "snot face" and he hung up on me. Oh well.
I know that is very 5th grade of me, but I was doing everything I could not to drop the f bomb about a thousand times.
They just lost me as a customer over $20. They should have checked my order history.
ps. I ordered the correct item from http://www.motorcycle-superstore.com/
and they sent me $40.00 towards my next order. "play zen music now"
Venting Done!
:abduct:
I have been ordering my moto needs from motosport for the last couple of years without a problem. I am returning an item and wow, what a bunch of scumbags. Without going into too much detail. I ordered an item saturday night online and realized it was the wrong item. I sent an email directly from my invoice sunday morning to cancel the order. I also tried to call but they are closed sunday. Today is tuesday and I get a shipping confirmation of the order I thought I canceled. I called and told them what happened and they refuse to refund the shipping charges. Of course they will accept the item back but will not refund me the shipping. They say they have not read the email yet, fair enough. It seems to me like a reasonable error to make on their part. The company has a lot of moving parts. Though I was surprised at their stance. I got pretty mad on the phone after a while. I though they could meet me half way. I called the guy a "snot face" and he hung up on me. Oh well.
They just lost me as a customer over $20. They should have checked my order history.
ps. I ordered the correct item from http://www.motorcycle-superstore.com/
and they sent me $40.00 towards my next order. "play zen music now"
Venting Done!
:abduct: