Sorry for the late reply. That would mean both are bad. That is very coincidental though. If you've double checked your meter and you're making good contact with your probes, then they are both bad. It should not depend on them being switched on because you are checking right at the grip element contacts.gg48gg, thanks for the detailed pics. I put my multimeter on both left and right grip heaters and both showed an open circuit. Does that sound right? It would seem like it would be one or the other but what are the chances both would be bad?
Also, if I don't have access to an air compressor, what's the best way to get the grips off the handlebar?