I bought my ducati last year used, under 7500 miles. I changed the fluids as the manual called for, and called the dealer to have the belts and valves done now that its at 7500 miles.
They refused to do the belts and valves without doing the full 7500 service. Including changing all the new fluids I just put in. So they want me to pay $109 an hour to redo work I just did.
I called ducati NA a few minutes ago and the guy agreed with the dealer!!!!! That because I didnt have the dealer change my oil and brake fluid and coolant, they have to redo it. Drain all the brand new fluids. He said Ducati does not recommend owners service there own bikes.
I asked why they include service instructions in the owners manual if they dont want owners to service their bikes, and he said it was for "reference".
WOW!!!!!!!!!!!!!!
I'm so peeved.
Other dealers that aren't so close to me quoted me for just the valves and belts, but I was really hoping to have a reasonable discussion with the local dealer about common sense. Sadly I guess common sense isnt for Ducati. I was really hoping Ducati would have some better standards for dealer support.
I've never heard of dealers refusing to provide factory service if they cant do the cake jobs of changing your fluids also... Never in my life have I heard of such a thing.
And this is supported by Ducati NA.
They refused to do the belts and valves without doing the full 7500 service. Including changing all the new fluids I just put in. So they want me to pay $109 an hour to redo work I just did.
I called ducati NA a few minutes ago and the guy agreed with the dealer!!!!! That because I didnt have the dealer change my oil and brake fluid and coolant, they have to redo it. Drain all the brand new fluids. He said Ducati does not recommend owners service there own bikes.
I asked why they include service instructions in the owners manual if they dont want owners to service their bikes, and he said it was for "reference".
WOW!!!!!!!!!!!!!!
I'm so peeved.
Other dealers that aren't so close to me quoted me for just the valves and belts, but I was really hoping to have a reasonable discussion with the local dealer about common sense. Sadly I guess common sense isnt for Ducati. I was really hoping Ducati would have some better standards for dealer support.
I've never heard of dealers refusing to provide factory service if they cant do the cake jobs of changing your fluids also... Never in my life have I heard of such a thing.
And this is supported by Ducati NA.