who out there would be more inclined to take their bikes to a privately owned shop apposed to a dealer?
this.I have taken my bike to Nichols in Milpitas, CA for all scheduled maintenances. They are very competent mechanics at a very reasonable rate. Top notch service. They are not a Ducati shop nor authorized shop. I trust them completely. I think Desmo Time is similar duc shop like Nichols. If I were living nearby Desmo Time, I would take my bike to him.
That's it, just lump us all into the same catagory. Thieves, liars, greedy bastards. Forget the shops who have passionate owners. Forget the technical training that we have invested in. Sometimes I wonder why I even participate and sponsor when this is such a prevailing attitude.I think a good independent mechanic is always better than the Stealer.
I use JD Horde, no horror stories like the stealer. Lower price with more attention to detail, yea.
Yea, but you have really cool dogs! I wouldn't let just anyone walk them either!Lots of generalizing going on here. I've known both independant and Brand Name Dealership mechanics that were very good at what they do. I've also known both that I wouldn't let walk my dog. Every person out there working on stuff is different. Every shop is different. I would suggest finding someone you trust, and sticking with that person. Whether they work at an Independant, or a Line Dealership, or out of their garage at home. They key is trust.
+ eleventy billion on nichols ...I have taken my bike to Nichols in Milpitas, CA for all scheduled maintenances. They are very competent mechanics at a very reasonable rate. Top notch service. They are not a Ducati shop nor authorized shop. I trust them completely. I think Desmo Time is similar duc shop like Nichols. If I were living nearby Desmo Time, I would take my bike to him.
I think it depends on the dealer and the independent shop. I've had good and bad experiences with both. My Ducati dealer is Letko in Kansas City and they are great. The Ducati dealership in Oklahoma City (140 miles closer) is completely worthless - I would never take a bike to them. There aren't really any local independent shops familiar with Ducatis.who out there would be more inclined to take their bikes to a privately owned shop apposed to a dealer?
What's the name of your shop, and where are you located? I'm in Ridley Park. I've got a AMG Benz I need some work on.A lot of the choice has to do with the customer perception of value. They come to a Dealer because of the name on the door and the Independent shop because of their proven competence or reputation. I agree that trust is a huge factor for repeat business.
If they feel they are getting the same service from both they will chose based on cost or convenience. They see it as an apples to apples comparison.
Most have no knowledge of the added expense of mandatory tools, training and warranty support that the dealer has to bear. Whereas the Independent has to read, listen and beg (sometimes) for information on new models or problems they might be having.
The Dealer has the disadvantage of a higher overhead to cover while the Independent has a lack of current information to deal with.
So SELL YOURSELF! No Apathy! Every employee and contact person operating under your name should be drilled on making the customer experience the best you can produce. You're not going to please everybody but if the experience is good they will know it's worth the extra coin.
I'm 32yrs as an independent auto repair facility and 7yrs before that in bike and car dealers. This subject gets discussed all the time.