The service company you call is under contract through Ducati. The service company will, if applicable, try to get you underway again with advice to remedy your particular mechanical issue. If your Duc remains in a no-go state the company will arrange a towing service known to them (not the people you call) to retrieve or revive your cycle. The service will reimburse you if you have another tow company do the job. Or, reimburse you to tow your own bike to the shop on a mileage basis. In the U.S.A. the maximum amount to be allotted for any of these methods = $200.00.I understand that the Roadside assistance provided by Ducati is good on new bikes for a duration of 2 years.
But what happens after 2years. Are you still able to call the number and pay for the towing service if need be??