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Retired Pipe Polisher C2H6O+
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Try this. First pair the bike to the Sena using "Multipoint Pairing" on the Sena. Then pair the phone to the bike.
 

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My 2015 DVT paired with my Sena 20S but will not pair with my phone. I have an iPhone 6+, as if it mattered. When in the process trying to pair the bike and phone the bike's display shows the code of "0000" to input into the phone. It only displays the code for literally a split second when every other device I've ever paired holds the code screen until I input the code. The phone does give me the opportunity to enter the code but only once. When it fails each time I have to turn off BT on my phone to get it to the code input screen again. Same thing happens every time. I just picked the bike up yesterday and was told it had all the latest updates. Is there any point to pair just a helmet comm system to the bike? I can't think of one. This is all hugely disappointing. Being a tech guy I was really looking forward to playing with it. I guess now all I can to is enjoy all the other awesomeness the bike proves when actually riding it. ????
Don't give up - it works. That being said, I have re-paired my phone several times experimenting with things and experienced the exact same problem with my Sena 20S and iPhone6. I'll delete my phone and re-pair it on today's ride to confirm, but IIRC the trick is that you don't need to tap on the "Ducati Multimedia System" in your Bluetooth menu on your iPhone. Let it come up on your bike display, arrow up to connect, hit menu to select "Connect" and then the "Enter PIN" message will STAY up there and the iPhone will ask you to enter the PIN. If you click on the "Ducati Multimedia System" on your iPhone, it will appear to work normally, but when the "Enter PIN" message comes up, it disappears almost immediately - just as you were describing.

*** Oh, I almost forgot, if you have your Sena 20S paired to your phone, go into the Bluetooth menu on your phone, click on the blue "i" to the right of the Sena 20S and then choose "Forget This Device". It doesn't work well having the headset paired to your phone AND the bike at the same time. It is like they are fighting for control and it constantly pairs back and forth between the two.

All told, the only real issues I have are the volume control not working and the issue I documented where when I have my passenger headset paired at the same time, the music audio cuts out almost completely. Yes, controlling the player/phone took a little getting used to, but I now have 1100 miles on my '15 with my iPhone 6 and my Sena 20S and really enjoy all of the DMS features. Being able to see what song is playing, play/pause/change tracks, see whether I have a text/message and obviously being able to take a potentially important call from the wife. :grin2: I rode 400 miles the last two days and only had the audio cut out maybe a half dozen times for less than a second. It's Bluetooth - there's going to be occasional interference. I can live with that. The issue when having multiple headsets connected where audio is completely useless, that needs to be addressed by Ducati (and I am confident it will be). For the record, until it is, I simply pair my phone to my Sena (instead of the bike) for rides with my wife and then use the Sena "Audio Sharing" option to listen to the same music.

Sorry for the longwinded post. I am an IT guy and worked through most of this stuff right away when I got the bike. Like others, I am still waiting for that Link App where we can see the telemetry/data from our rides. C'mon Ducati!! :smile2:

Anyway, give it a shot and let me know how it goes...
 

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Discussion Starter #23
I was told I have the latest updates. However, the fast forward and play functions dont work, but also, not being able to voice dial is a complete no go for me. Does anyone know if google voice / siri can be activated through the system?

Thanks,

Aria


My controls all work for the player, do you have the latest updates?

I gave up because of the constant audio interruptions. I was kind of hoping I could control my phone with the bike but have the audio go direct to my G9.
 

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It doesn't work well having the headset paired to your phone AND the bike at the same time. It is like they are fighting for control and it constantly pairs back and forth between the two.
This may be what's happening to me, I'll try this. Thanks.

Does anyone know if google voice / siri can be activated through the system?
Good question.
 

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Discussion Starter #26
I am giving it another go, but now I ha e a new problem. I put the sena in pairing mode then connect via the dvt, the bike shows that it is connected, but the sena never says pairing is complete. Any thoughts?
 

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I am giving it another go, but now I ha e a new problem. I put the sena in pairing mode then connect via the dvt, the bike shows that it is connected, but the sena never says pairing is complete. Any thoughts?
Sorry for the delayed follow-up. I deleted my phone and re-paired it, confirming what I wrote above. If I do not select Ducati Multimedia System on my iPhone, it will wait for me to enter the PIN, and thus connect successfully.

As for your new problem, one thing that comes to mind is that there are two pairing modes on the Sena. Make sure you are in Phone Pairing mode and not Intercom Pairing mode. You press the Phone Button on the Sena for 5 seconds to get into Phone Pairing mode. The 20S will begin flashing alternately red/blue lights and it will say "Phone Pairing" through your helmet speakers. I'm sure you have been through this several times, but I just thought I would throw it out there as I accidentally entered intercom pairing mode before and had the same problem.

Short of that, I would try shutting off the bike and the Sena 20S - Wait for 30 secs, then turn on the Sena first, then the bike, put the Sena in Phone Pairing mode, then try to pair it on the bike. These systems are finicky and I sometimes become complacent with the "jumping through hoops" routine because I do this every day for work. HA! Good luck and let us know if you get it working.

I might as well update here as well as a bit of a follow-on. While riding with the wife this weekend, I was able to get the following scenario working satisfactorily. I paired my phone and my Sena 20S to the bike. I then turned on the intercom between the headsets (her headset is also a Sena 20S and I had previously paired the headsets together). While riding, I then turned on the Music Sharing option of my Sena 20S and we were both able to listen to the music from my iPhone6 without the audio cutting out. I was happy to get this to work because it meant I didn't have to delete my phone and the headset from the bike each time I ride with my wife as a passenger and then add them back when I ride solo (because I do enjoy being able to control the music and see what song is playing via the DMS). The only minor downside is that I have to re-enable Music Sharing each time we shut the headsets off/on, but it's a quick key press on the headset and the same is true to enable the intercom between the headsets, so not a big deal. Takes less than 10 seconds total to do both. This was a huge step forward from the last ride where we were doing it all through the headsets and using the Sena commands, but to each his own.

Anyway, hopefully this will help someone else attempting similar.
 

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Discussion Starter #28
Thanks for the reply. Tried starting the sena first, no difference. The bike recognizes the sena and pairs to it, but the sena never completes the process. so if I shut the sena off and restart there is no pairing and the blue rider symbol does not come on. Although when I go into the bluetooth menu, the sena is listed as rider headset


HELP!!

:)

Sorry for the delayed follow-up. I deleted my phone and re-paired it, confirming what I wrote above. If I do not select Ducati Multimedia System on my iPhone, it will wait for me to enter the PIN, and thus connect successfully.

As for your new problem, one thing that comes to mind is that there are two pairing modes on the Sena. Make sure you are in Phone Pairing mode and not Intercom Pairing mode. You press the Phone Button on the Sena for 5 seconds to get into Phone Pairing mode. The 20S will begin flashing alternately red/blue lights and it will say "Phone Pairing" through your helmet speakers. I'm sure you have been through this several times, but I just thought I would throw it out there as I accidentally entered intercom pairing mode before and had the same problem.

Short of that, I would try shutting off the bike and the Sena 20S - Wait for 30 secs, then turn on the Sena first, then the bike, put the Sena in Phone Pairing mode, then try to pair it on the bike. These systems are finicky and I sometimes become complacent with the "jumping through hoops" routine because I do this every day for work. HA! Good luck and let us know if you get it working.

I might as well update here as well as a bit of a follow-on. While riding with the wife this weekend, I was able to get the following scenario working satisfactorily. I paired my phone and my Sena 20S to the bike. I then turned on the intercom between the headsets (her headset is also a Sena 20S and I had previously paired the headsets together). While riding, I then turned on the Music Sharing option of my Sena 20S and we were both able to listen to the music from my iPhone6 without the audio cutting out. I was happy to get this to work because it meant I didn't have to delete my phone and the headset from the bike each time I ride with my wife as a passenger and then add them back when I ride solo (because I do enjoy being able to control the music and see what song is playing via the DMS). The only minor downside is that I have to re-enable Music Sharing each time we shut the headsets off/on, but it's a quick key press on the headset and the same is true to enable the intercom between the headsets, so not a big deal. Takes less than 10 seconds total to do both. This was a huge step forward from the last ride where we were doing it all through the headsets and using the Sena commands, but to each his own.

Anyway, hopefully this will help someone else attempting similar.
 

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Thanks for the reply. Tried starting the sena first, no difference. The bike recognizes the sena and pairs to it, but the sena never completes the process. so if I shut the sena off and restart there is no pairing and the blue rider symbol does not come on. Although when I go into the bluetooth menu, the sena is listed as rider headset


HELP!!

:)
You've probably already checked and double checked, but I'll ask, :) Is your Sena's software updated?

Do you have a friend with a similar unit or does your dealer? If so you could check to see if their Sena will connect. That might narrow down the issue to either the bike or your headset.
 

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Discussion Starter #30
Yes, I updated the sena software, also, my second headset for passenger has the same issue. Maybe my dealer was wrong and my DMS software is not up to date?

You've probably already checked and double checked, but I'll ask, :) Is your Sena's software updated?

Do you have a friend with a similar unit or does your dealer? If so you could check to see if their Sena will connect. That might narrow down the issue to either the bike or your headset.
 

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Yes, I updated the sena software, also, my second headset for passenger has the same issue. Maybe my dealer was wrong and my DMS software is not up to date?
Anything is possible I suppose. Dumb question, I know I mentioned it in a previous post but, you did remove the Sena headset from your iPhone, correct? If you have it paired with your iPhone it will only intermittently (at best) connect to the bike.

Aside from that, I would delete both headsets from the bike through the Bluetooth menu on the dash. Then shut the bike off. Next, perform a reset on the Sena by locating the small pin hole on the back of the headset - it is near the top left above the S/N sticker (this won't clear any of your settings). Stick a small paperclip or pin into the hole and press lightly for a couple of seconds. Now, turn the headset back on, place it in Phone Pairing mode, turn the bike on, go into the Bluetooth menu on the dash and add the headset.

Let us know if that works.

** Also, make sure you give it a minute or two to actually connect to the bike after pairing. I know when you are trying multiple times in a row, you might expect immediate results, but mine often takes a minute or longer to finally connect to the bike. I've also had to shut the bike off and turn it back on to get it to connect on a couple of occasions.
 

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I'm having the exact same symptoms with my Scala Rider Q3. Ironically, it's the same headset that's Ducati branded in the Multistrada brochure.

Thanks for the reply. Tried starting the sena first, no difference. The bike recognizes the sena and pairs to it, but the sena never completes the process. so if I shut the sena off and restart there is no pairing and the blue rider symbol does not come on. Although when I go into the bluetooth menu, the sena is listed as rider headset


HELP!!

:)
 

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Discussion Starter #33
Spoke with sena. Did a factory reset, still no dice. I am getting my touring pack added tomorrow, so I am going to have the dealer check the software again.
 

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I just happen to think the Ducati software on the bike is absolute fucking trash. It offers no benefit other than a VERY basic track play/next button. That's about it!

I just wish my text message from my iphone would show up, the calls do but not the damn text messages.
 

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Everytime I've stopped by lately, there's been a new update for the Bluetooth system. The update the dealer flashed on my bike this weekend fixed my issue of my Scala Q3 never connecting to the bike; pairing never was an issue. My S5 never had issues pairing/connecting.

With the last update, my headset now connects to my bike whether its already on or I turn it on after my Multi.
 

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Dumb questions, but what is the purpose of the Bluetooth function on this bike? Is it just for audio/headset? I cannot get my iPhone to pair and I'm not sure which code I'm suppose to put in, my MS code or iPhone code. Do I need to purchase anything extra to make this all work? I will try some of the suggestions in this forum.
 

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I just happen to think the Ducati software on the bike is absolute fucking trash. It offers no benefit other than a VERY basic track play/next button. That's about it!

I just wish my text message from my iphone would show up, the calls do but not the damn text messages.
Sad to say but I agree. I set it up and had it working properly for about a week but it was too limited to be of any value for me.
 

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Dumb questions, but what is the purpose of the Bluetooth function on this bike? Is it just for audio/headset? I cannot get my iPhone to pair and I'm not sure which code I'm suppose to put in, my MS code or iPhone code. Do I need to purchase anything extra to make this all work? I will try some of the suggestions in this forum.
I feel your pain. I too have an iPhone and the pairing should be stone simple... it isn't. I put the bike in pairing mode and clicked on the proper icon on the iPhone when it shoed up. Used the four zeros but I did not work at first.

Here is the procedure from the manual (page 260):

To pair a Smartphone, the pairing procedure with the Bluetooth control unit requires user to enter a code (0000), which is only necessary the first time the device is paired with the Bluetooth control unit.
In this case, the Instrument panel displays the PIN to be entered "INSERT PIN ON SMARTPHONE: 0000". When user enters the PIN on the Smartphone, the device will be paired.
It would time out or state is wasn't accepted, etc.

Repeated the process over and over until it worked. No idea how, but it eventually did.

But..... the connection sucks. Trying to listen to streaming music (Pandora, Spotify, etc) is painful as I can hear the stuttering from the connection coming and going.

I have a Sena SMH10R which supports simultaneous connections to the iPhone and the Zumo 660, so there really is no need for me to use the Ducati onboard system. The controls on the helmet work fine and I have the iPhone on a RAM mount. I turn the music on and leave it. Call comes in I can see who on the iPhone (larger icon display than the Ducati) and can either tap the helmet center button to answer or tap and hold for 2 seconds to reject... or just ignore it. Simple.

If it makes anyone feel any better, the BMW K1600 had the same exact teething problems and I ended up just not using the on-board system. In that case it sucked as I had a lifetime subscription to Satellite radio, so I was more motivated than with the Ducati.
 

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I feel your pain. I too have an iPhone and the pairing should be stone simple... it isn't. I put the bike in pairing mode and clicked on the proper icon on the iPhone when it shoed up. Used the four zeros but I did not work at first.

Here is the procedure from the manual (page 260):



It would time out or state is wasn't accepted, etc.

Repeated the process over and over until it worked. No idea how, but it eventually did.

But..... the connection sucks. Trying to listen to streaming music (Pandora, Spotify, etc) is painful as I can hear the stuttering from the connection coming and going.

I have a Sena SMH10R which supports simultaneous connections to the iPhone and the Zumo 660, so there really is no need for me to use the Ducati onboard system. The controls on the helmet work fine and I have the iPhone on a RAM mount. I turn the music on and leave it. Call comes in I can see who on the iPhone (larger icon display than the Ducati) and can either tap the helmet center button to answer or tap and hold for 2 seconds to reject... or just ignore it. Simple.

If it makes anyone feel any better, the BMW K1600 had the same exact teething problems and I ended up just not using the on-board system. In that case it sucked as I had a lifetime subscription to Satellite radio, so I was more motivated than with the Ducati.
Sounds exactly like what happened with my R1200GSA when I got it last year, and the stupid Garmin. They fixed a lot of stuff over the year, and the worst part of it was the skipping / dropping music when it played. Hopefully Ducati can get this all working correctly soon. Seems like a cool part of the bike, that I was looking to explore, but if it's like the BMW a year ago, I'm going to be smashing my helmet against the dashboard for a while :grin2:

Guess I'll find out soon when my 1200S shows up (some day).
 
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