Ducati.ms - The Ultimate Ducati Forum banner

1 - 20 of 21 Posts

·
Registered
Joined
·
5 Posts
Discussion Starter #1
Hey all, sorry to be a noob with an issue right out of the gate, but I want to remain a Ducatisti...and this issue is giving me cause for pause.

My bike's been waiting for 4 weeks for part #DM88641321A--a 69 cent, oil-retaining O-ring that lives deep in the clutch. Factory says it's backordered, I can't find a shop that has one, and I've missed a full moon, a week's vacation, and several group rides. It's a current part, even though my bike's a '98.

Is anybody else experiencing this kind of problem with the factory? It seems stoopid that the part isn't in stock, and if Ducati's starting to slip in this direction, Aprilia and Triumph are starting to look good. Any insight? Thanks!
 

·
Registered
Joined
·
55 Posts
If it's an O-Ring then the chances are that it isn't made by Ducati and likely has other applications (ie used by other manufacturers). Do you have the spec or description of the O-Ring itself? If you find out who makes it you may be able to find out who else stocks it other than Ducati.
 

·
Trackday Junkie
Joined
·
1,374 Posts
If it's an O-Ring then the chances are that it isn't made by Ducati and likely has other applications (ie used by other manufacturers). Do you have the spec or description of the O-Ring itself? If you find out who makes it you may be able to find out who else stocks it other than Ducati.
+1

Engine o-rings are generally universal. Find the dimensions of the one you're looking for, and you can probably track it down somewhere else. Industrial warehouse or something.
 

·
Registered
Joined
·
5 Posts
Discussion Starter #6
I thought the same thing; my tech does not have the spec, and will not install anything that's not factory-approved. He has 100K on his 99 Monster; I *sigh* trust his judgement.
 

·
Registered
Joined
·
55 Posts
I thought the same thing; my tech does not have the spec, and will not install anything that's not factory-approved. He has 100K on his 99 Monster; I *sigh* trust his judgement.
In that case I would put the dealer under some pressure to get one in from another dealership and fit it pronto. Surely someone in the Ducati Dealer network must have one in stock? You are waiting too long as it is IMHO, so put the onus back on them, no matter how good they are. ;)
 

·
Registered
Joined
·
5 Posts
Yes, I have that problem right now. I've been waiting for a few weeks for one of those infamous upper coolant reservoirs for my 916.

I've already been burned buying used reservoirs online that have "no leaks", so I decided to order from Ducati.

The shop working on my bike said Ducati won't ship parts unless they get enough orders to fill...something. Maybe a pallet or crate. Of course, that's what the shop said, not Ducati.
 

·
Registered
Joined
·
5 Posts
Discussion Starter #9
In that case I would put the dealer under some pressure to get one in from another dealership and fit it pronto. Surely someone in the Ducati Dealer network must have one in stock? You are waiting too long as it is IMHO, so put the onus back on them, no matter how good they are. ;)
Done, and done. Muchas gracias to the good folks at Seattle, and the member who referred me to them; it's in the mail tomorrow.

Hell will be paid at my dealer. Oh yes--hell will be paid. Frikkin' obscene that I can find the part here on the forum in 2 hours when they can't find it in 4 weeks. Are you sure there IS a Dealer Network for parts? If there is, it's inefficient, on at least one dealer's end...

Still, the root problem exists: WTF isn't the factory sourcing this necessary and common part?! I've never had a problem like this with Ducati--what's up?
 

·
Premium Member
Joined
·
717 Posts
It is a real PITA for the dealer to pick up the phone, swallow pride and check with another dealer or DNA! Glad you got your "O" ring. Your mechanic friend may have been well intended to advise you to use OEM parts but he should also be smart enough to want to get you on the road. Be careful though about burning a bridge over a part that costs pennies.
 

·
Trackday Junkie
Joined
·
1,374 Posts
Done, and done. Muchas gracias to the good folks at Seattle, and the member who referred me to them; it's in the mail tomorrow.

Hell will be paid at my dealer. Oh yes--hell will be paid. Frikkin' obscene that I can find the part here on the forum in 2 hours when they can't find it in 4 weeks. Are you sure there IS a Dealer Network for parts? If there is, it's inefficient, on at least one dealer's end...

Still, the root problem exists: WTF isn't the factory sourcing this necessary and common part?! I've never had a problem like this with Ducati--what's up?

So drive right down over there to give 'em your 'O' face.

Oh.

Oh.

You know what I'm talking about!

Oh!
 

·
Senior Italophile
Joined
·
867 Posts

·
Registered
Joined
·
5 Posts
Discussion Starter #13
It is a real PITA for the dealer to pick up the phone, swallow pride and check with another dealer or DNA! Glad you got your "O" ring. Your mechanic friend may have been well intended to advise you to use OEM parts but he should also be smart enough to want to get you on the road. Be careful though about burning a bridge over a part that costs pennies.
Good advice; I don't burn bridges, though, I let others do that. If I don't leave feeling like I've been taken care of, I'll find another avenue.

Just got off the phone with DNA; they say the part shipped from Italy on July 3, and should already be at the dealer. They're tracking the order, and I'll know soon if the dealer's Receiving isn't communicating with Service. Whatever--that they couldn't do in 4 weeks what I did in 2 hours is something I really need for them to explain. We put WAY too much time, money, and love into these machines for a 21st century support network to be this inefficient.
 

·
Registered
Joined
·
55 Posts
Done, and done. Muchas gracias to the good folks at Seattle, and the member who referred me to them; it's in the mail tomorrow.

Hell will be paid at my dealer. Oh yes--hell will be paid. Frikkin' obscene that I can find the part here on the forum in 2 hours when they can't find it in 4 weeks. Are you sure there IS a Dealer Network for parts? If there is, it's inefficient, on at least one dealer's end...

Still, the root problem exists: WTF isn't the factory sourcing this necessary and common part?! I've never had a problem like this with Ducati--what's up?
Great result Screaming J! I guess the key word here is "network". There are plenty of Ducati Dealers, but they don't necessarily "network" in situations like this, and presumably don't have a system in place to source parts from nearby dealers? I wouldn't be too upset with the dealer, but after four weeks of your bike being off the road, you would have thought that they would have tried something other than waiting on Ducati Italy. Anyway, the main thing is that you're well on the way to being back on the road. It just goes to show: sometimes you just have to think outside the box. :think:

All the best! :D
 

·
Still needs a life.
Joined
·
12,619 Posts
Done, and done. Muchas gracias to the good folks at Seattle, and the member who referred me to them; it's in the mail tomorrow.

Hell will be paid at my dealer. Oh yes--hell will be paid. Frikkin' obscene that I can find the part here on the forum in 2 hours when they can't find it in 4 weeks. Are you sure there IS a Dealer Network for parts? If there is, it's inefficient, on at least one dealer's end...

Still, the root problem exists: WTF isn't the factory sourcing this necessary and common part?! I've never had a problem like this with Ducati--what's up?
My man John the Parts Guy at DucSea comes through again. If the part is so necessary and common, I would ask your dealership why it doesn't keep a stock on hand.

I would not be so quick to blame Ducati as in the seven years I have been going to Ducati Seattle, John has never had problems getting parts. I suspect the problem may be lazy/incompetent dealers who use Ducati as a convenient scapegoat.
 

·
Buzzing the tower
Joined
·
996 Posts
My man John the Parts Guy at DucSea comes through again. If the part is so necessary and common, I would ask your dealership why it doesn't keep a stock on hand.

I would not be so quick to blame Ducati as in the seven years I have been going to Ducati Seattle, John has never had problems getting parts. I suspect the problem may be lazy/incompetent dealers who use Ducati as a convenient scapegoat.
Been there, done that, so many times!!!!!!!!!!

Ah, O-ring for the fuel tank for most every superbike make since '97... "oh, we'd have to order that..."

I don't yell, I don't scream... I just take notes...

That was a Saturday, asked TPO (via Ebay) for the parts that evening, they were there by Tuesday morning... When I would have ORDERED them from Ducati local.

I love the guys from Ducati, but they appear to be hog-tied by an antiquated logistics system. I don't fault them, just bypass the issue.

After all, all I want to do is ride...

I might even take the Duc to work tomorrow! (after all, it will be only 100+ in traffic) for, like, the 20+ day in a row...
 

·
Registered
Joined
·
511 Posts
. If the part is so necessary and common, I would ask your dealership why it doesn't keep a stock on hand.

.
And being an o-ring and such, I bet that sucker costs all of a nickel or a quarter to buy in bulk, no excuse why they couldn't have a box of 50 sitting on the shelf.
 

·
Premium Member
Joined
·
220 Posts
I never really have understood why DNA doesn't have some small warehouse anywhere in the US full of parts with a couple employees. It always "has to be ordered from Italy"...weird.
 

·
Registered
Joined
·
970 Posts
There was a new program just introduced by Ducati to help dealers locate hard to find items this month. It is a forum basically that a dealer will have to look and actually participate. Your dealer may have posted but few are looking at it just yet as it has only been live for maybe ten days. There is no big dealer search data base for us out there..
We can check Ducati Italy inventory though at the drop of a hat. Some of us have just had a need for this part in the past and track its sales history and stock accordingly. For us we only sell one brand of Motorcycles; Ducati. It makes it a bit easier to keep the eye on the ball IMO.
Glad we could get you fixed up !

Done, and done. Muchas gracias to the good folks at Seattle, and the member who referred me to them; it's in the mail tomorrow.

Hell will be paid at my dealer. Oh yes--hell will be paid. Frikkin' obscene that I can find the part here on the forum in 2 hours when they can't find it in 4 weeks. Are you sure there IS a Dealer Network for parts? If there is, it's inefficient, on at least one dealer's end...

Still, the root problem exists: WTF isn't the factory sourcing this necessary and common part?! I've never had a problem like this with Ducati--what's up?
 

·
Still needs a life.
Joined
·
12,619 Posts
I never really have understood why DNA doesn't have some small warehouse anywhere in the US full of parts with a couple employees. It always "has to be ordered from Italy"...weird.
Veteran members of Ducati.MS will remember that DNA tried this a few years ago with disasterous results. For those few parts Ducati Seattle may not have in stock, John the Parts Guy orders them from Italy the same day you order them from John. The parts usually arrive within a week with no problem. As I said in my previous post, I suspect many dealers are unfairly using Bologna as a scapegoat.
 
1 - 20 of 21 Posts
Top