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I am in a similar dilemna....I paid big money for this bike even with a 5 year warranty and the full termi/map. I am not going to settle for a repair...if they find something I want a new motor or the bike is gonna be sold or traded. This really sucks quite honestly and if I didn't have another bike I would be supremely pissed!

what are the lemon laws in Indiana? In CA you have 18 months, and the bike has to be out of service for 30 days (total, not consecutive)...u might have a case.
 

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Discussion Starter #22
what are the lemon laws in Indiana? In CA you have 18 months, and the bike has to be out of service for 30 days (total, not consecutive)...u might have a case.
Similar in IN but I bought it in IL....and I am not sure IL has a lemon law for motorcycles. Could I lemon it based on where I live or where I bought it? It has been out of commission for over 30 days now....
 

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Lemon law is based upon where you registered the bike, not where you bought it.

If you haven't personally engaged with Ducati North America yet, I would suggest you do so. I don't mean through the dealership, call them directly, leave a message, tell them you're not happy and explain why. I can't promise you they will make it right to your satisfaction, but they do care about stuff like this. If all your communications are going through the dealer, though, it's unlikely that DNA knows you are upset. I dealt with a similar situation earlier this year and once I made that phone call, things started to happen.
 

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Discussion Starter #25
Lemon law is based upon where you registered the bike, not where you bought it.

If you haven't personally engaged with Ducati North America yet, I would suggest you do so. I don't mean through the dealership, call them directly, leave a message, tell them you're not happy and explain why. I can't promise you they will make it right to your satisfaction, but they do care about stuff like this. If all your communications are going through the dealer, though, it's unlikely that DNA knows you are upset. I dealt with a similar situation earlier this year and once I made that phone call, things started to happen.
Agreed...I will be calling them because at the end of the day, they WILL be adding on to my Warranty at a minimum!
 

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Discussion Starter #26
Ok so an update from the dealer. After tear down, it was found that the vertical cycling has an out of spec Wrist pin/small end bearing and there is excessive play. The tech said there is no real "wear" but that pin is out of spec by about 4 thousandths of an inch. They submitted their finds to Ducati and now I am awaiting a path to repair. At this point its either a new motor or the have to split cases to replace a connecting rod, etc. God only knows how long this will all take but stay tuned......
 

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If you haven't personally engaged with Ducati North America yet, I would suggest you do so. I don't mean through the dealership, call them directly, leave a message, tell them you're not happy and explain why. I can't promise you they will make it right to your satisfaction, but they do care about stuff like this. If all your communications are going through the dealer, though, it's unlikely that DNA knows you are upset. I dealt with a similar situation earlier this year and once I made that phone call, things started to happen.
I second this.

My dealership happens to be incredibly awesome, but when my problem first arose I didn't know how good they were and wasn't going to take a chance that they would not take my case as seriously as I wanted. I called DNA the day I dropped the bike off and let them know just how unhappy I was. They called me weekly to check in. Gave me options on taking repairs + comp or full refund.

They only thing I'd say is that while they are very willing to work with you, expect them to do so at a snail's pace. I'm 3 months out and only getting finalized settlement this week.
 

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Glad to hear. My bike's been in the shop for eleven days as they wait on parts, hoping for a fix by the end of this week. That's not bad I guess, but I've only owned the bike for 30 days. At least it's in the shop when it's 110 degrees outside.
 

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FWIW, I should get my bike back next Tuesday. Most of that time is simply waiting on parts (valve cover gasket for leaking oil). So it hasn't been a dealer issue on troubleshooting but it's been an execution issue since parts have to come from Italy.
 

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The combination of August + Waiting on Parts + Ducati, used to equal get comfortable, you'll be here awhile. Maybe that has changed with the VW ownership, hopefully so.

August is traditionally vacation season in Italy, and Italians take their vacations seriously.
 

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Discussion Starter #33
The combination of August + Waiting on Parts + Ducati, used to equal get comfortable, you'll be here awhile. Maybe that has changed with the VW ownership, hopefully so.

August is traditionally vacation season in Italy, and Italians take their vacations seriously.
Probably still a valid point but I hope not....I will noit be happy if I don't have my bike back by mid August!:frown2: Gonna take a ride to the dealer this Saturday and see whats going on first hand.
 

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I purchased a second bike after I purchased my first Ducati. Always need a spare for when it's down for a month or two. Why do we put up with such lack of reliability? Imagine if your car would be down for a month? :frown2:
 

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I purchased a second bike after I purchased my first Ducati. Always need a spare for when it's down for a month or two. Why do we put up with such lack of reliability? Imagine if your car would be down for a month? :frown2:
My car was down for over a month, and it was a frigging Honda. I say was because I never fully trusted it after that, and sold it after a while. Never buy an 8th gen Honda Accord V6. The engine has a defective design.
 

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What went wrong? Similar stories are why I went with a nice used low mile bike from an enthusiast. That has it own set of headaches, but it leaves a lot of $$ on the table.
It started leaking oil from the airbox vent tube around 400 miles. After 2 trips to the dealership, Ducati north america wanted to replace the cylinders, pistons, and rings. Basically a blow-by problem. But by the time the engine kit came in and the time it would take to do the work I was over 30 days out of service which is the cutoff for California lemon law. So I told them I want a new bike and they agreed to refund my purchase price with tax title reg etc.

They tried to convince me to take the bike back with the fix and offered an extended warranty but I declined. I paid top dollar for a brand new bike and didn't want it to turn into top dollar for a bike with a rebuilt engine.


I had a 2015 Diavel carbon that I loved but the damn key fob never worked and the gas gauge broke 5 times. I ended up just getting rid of it.

Really starting to wonder if Ducati is even remotely capable of producing a fully functioning motorcycle. Yet, I still want one......bc I'm stupid and don't learn my lesson.

I'm 50/50 between another diavel or MTS Pikes. Nothing out of Japan does anything for me and I read BMWs are even less reliable than Ducs. Nothing from Triumph excites me, and something too exotic like MV Agusta would just be annoying to deal with such a tiny dealer footprint.


I test rode a 2019 Pikes Peak and liked it a lot. Though the gearing is way too tall. Would put a 14 tooth front sprocket on immediately. It's really hard to understand why Ducati would gear the MTS so objectively stupid.


Well I didn’t want to wait for the 2019 so I took a slightly discounted 2018 MTS PP that I absolutely love. In just over 2 months I have put just over 10,000 KMS so far and is my favourite bike to date. I don’t find the gearing to tall for the street but it might be for off road use. Something that I don’t ever plan on doing unless due to the situation.
 

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Discussion Starter #37
I purchased a second bike after I purchased my first Ducati. Always need a spare for when it's down for a month or two. Why do we put up with such lack of reliability? Imagine if your car would be down for a month? :frown2:
Yep....If I didn't have my Super Duke R I would be really pissed, lol:|
 

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Well, after 3 weeks my parts came in yesterday. Problem is the tech is off to Italy for training. Another 9-10 days until I get my bike back, which will put it just over a month. I did get a spy shot of it in the service bay
 

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Discussion Starter #39
Looks like most or all of my parts are in this week so hoping they start to work on my bike. Not sure if they have to remove the engine and split the cases yet (which I will not be happy about if so) but they won't know until they start fitting some of the new parts like the wrist pin, etc. 6 weeks now....what a bunch Hooey! :(
 

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Well I have had two BMW motorcycles 1200KRS and 1200RT with absolutely no trouble with either in over 22K miles on both. I've been thinking about an MTS for something a little different but after reading all the problems these bikes have I may rethink my decision.
 
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