Sounds like you need a new dealer. Mine handed me a copy of the printed manual and the roadside assistance brochure when I went in to pick-up the bike. He also had the front mudguard but I had to come back for it since I didn't have anywhere to put it while riding home.Yes I have downloaded a copy. When one spends this kind of money on a bike it should at least include a hard copy of this manual. Been down the exotic ownership road before and it does have it's potholes and bumps.