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  Topic Review (Newest First)
Jun 23rd, 2016 1:57 pm
codedog
Quote:
Originally Posted by Focker View Post
I also feel it is unfortunate what you had to go through and I am happy for you that it was rectified through the school.

On the other hand, I hope this thread does not deter others from attending California Superbike School. I have attended 4 days of the school over the past two years and have nothing but good things to say about the school all around. Everyone will have their experiences and unfortunately you got stuck with a bad one. This should not take away from the greatness of the learning and skills this school pours out to their students.

The situation was handled by Keith Code, who ultimately is the backbone of this school. It was an unfortunate short lived experience for the OP but I don't feel it is fair for others to not take the journey based on one persons unfortunate experience.
First off, many thanks for the support from those who have done the school. Secondly, the branch in Australia has just celebrated its 20th year anniversary. In such a small country, staying in the game that long says something about the management's commitment to providing top notch rider training. It never could have survived if it really was a rip off.

I was certainly sensitive to Gavatron1's situation. To have someone sour on the schools, well, I take everything about the school personally, in all 18 countries we have run. Evolving the schools, delivering better and better service, figuring out more ways to coach through the problems riders have is an ongoing and ever evolving process. I used to think I knew something about riding but some of the stuff we've discovered over the past couple of years makes me think I've only scratched the surface.

It was pleasing to me that we were able to remedy Gavatron1's situation and that is what I expect from our organization. In the end, it is all about the rider training although I'm not above apologizing for administrative F ups.

I've been very proud of the results the Australian branch has produced under Stever Brouggy's direction and in those 20 years of association there have been very few complaints. Once again, no way would CSS Australia survived if there had been.

Keith
Jan 1st, 2016 3:31 pm
CBR_PC I was fortunate enough to get a Level 1 booking back in November thanks to a cancellation. I would thoroughly recommend this course. I found it was professionally run and I certainly learned a lot of good information that I use every time I ride my bike. Will do Level 2 when it comes back to Auckland later in the year.
Jan 1st, 2016 2:54 pm
Focker I also feel it is unfortunate what you had to go through and I am happy for you that it was rectified through the school.

On the other hand, I hope this thread does not deter others from attending California Superbike School. I have attended 4 days of the school over the past two years and have nothing but good things to say about the school all around. Everyone will have their experiences and unfortunately you got stuck with a bad one. This should not take away from the greatness of the learning and skills this school pours out to their students.

The situation was handled by Keith Code, who ultimately is the backbone of this school. It was an unfortunate short lived experience for the OP but I don't feel it is fair for others to not take the journey based on one persons unfortunate experience.
Dec 27th, 2015 4:02 pm
RockAZ Glad it worked out financially for you, and I realize there might have been some complications with the employment opportunity with this group that has left you feeling less than satisfied with the whole experience. Hope you find the track day school you are looking for, but here is my unbiased two cents - the original California Superbike School out of California is a brilliant program, whether on the road or their home base. Take what you have bitterly learned about the arrangements and take that to the next school to make sure you are buying into a quality situation that meets your need. And also make sure you have a bike ready to go once you commit because when you get down to it, that is where the troubles started for you.
Dec 27th, 2015 12:59 pm
Gavatron1 Received money transfer into my bank account just prior to Christmas. My plan now is to send a file to Keith containing all email correspondence from both myself and the muppets at California Superbike School Australia.

Then it is fully transparent and they can do what they will with the information. I on the other hand will now move on from this experience without ever dealing with this business again!

I am now looking for any recommendation from anyone that has trained with other advanced schools? I would still like to develop my skills for both track and road.

Thank you in advance.

Gavatron


Gavatron
Dec 11th, 2015 3:35 am
com5894
Quote:
Originally Posted by cb4265 View Post
Pretty simple Gav, do a claim through Visa or Mastercard etc and get your money back. Tell the finance people your story, and you will win no problem.

All you have to tell them was you did not receive what you paid for, they did not supply what you ordered.

The finance people don't care, you didn't get anything, so they want their money back.

Don't stress, but do it immediately, deal with it now, instead of sharing with us.

Craig
Good advice, I did the same thing through GE money and they were ruthless, got all my money back.
Dec 11th, 2015 2:34 am
cb4265 Has this situation had any closure?

Craig
Nov 26th, 2015 11:24 am
NJDucS File a chargeback on your credit card and tell them to buzz off. Buncha lowlives. I will be contacting them myself and giving them a piece of my mind. They will never see a penny from me.

Typical dirtbags...
Nov 26th, 2015 9:56 am
marxred749s
Quote:
Originally Posted by Gavatron1 View Post
Hi all,


In other news I have purchase the last 2014 Ducati Multistrada Pikes Peak in Australia. Gone is my ambition for track days. I plan on longer rides with a bike that will hopefully offer me everything I need.

Gavatron


Gavatron
Good on you, but you can certainly do a track day or two and have a ball on the pikes! Congrats and glad this worked out for you. I think you did exactly what I would have done to handle the situation, and yes, the internet can be your friend!

Mark
Nov 26th, 2015 4:12 am
Gavatron1 Hi all,

I received a basic email from one of the internal staff late last week from California Superbike School. It asked for my banking details for reimbursement of my $575.

A few days later, Keith emailed to say he had been involved. He had asked the Australian school about the incident and was told a whole new different story. He said in his opinion via history, normally one or both sides are not telling the truth. In any case he confirmed he knew of the offer to refund my money and that was then the deal.

I hope I have managed to expose the Australian division to Keith to at least have him looking out for future behaviours. To anyone else looking at the Australian division of California Superbike School, it is a very good corse.

However please make sure you understand that the individual running the day is driven by ego, greed and money. A dangerous combination in business based on my experience.

I am yet to see any money transfer. Once received I shall send notification on this thread.

I am thinking I should withdraw my job application to the school also.....

In other news I have purchase the last 2014 Ducati Multistrada Pikes Peak in Australia. Gone is my ambition for track days. I plan on longer rides with a bike that will hopefully offer me everything I need.

Gavatron


Gavatron
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