Kevin I have been meaning to update on my post above for a few days. Yes it turns out Ignitech are still in business.
I was waiting to update on this until I had also had a chance to do some more testing so that I could also update on the technical issue as well.
This issue started when we sent back a faulty unit that a customer had returned to us. I tested the unit here by swapping out the unit with a perfectly working Ignitech fitted to one of my bikes and confirmed that we experienced exactly the same issues. We sent the unit back to Ignitech in June of this year (only the second ever unit we have sent back to Ignitech for testing.)
Finally when I followed up again in August, I got an email to advise they were sending an exchange unit, which we recieved on the 25th of August. We experienced very similar fault symptoms with the exchange unit.
Since then despite multiple emails to them we were not able to get ANY response from Ignitech.
Also during this period we had no response to queries on an injection unit for a Land Speed Record Bike, and another extreme race bike and also some orders we had been following up on. Not getting responses to technical queries or orders is nothing new as we have experienced breaks in communication before with Ignitech.....but never for this long.
On the 30th of September I sent an exact copy of what I posted in this forum above to Jan at Ignitech. Surprisingly the very next day (on the 1st of October) after absolutely no response on the fault issue since receiving the exchange unit back in August (despite multiple emails). I got a response from Ignitech which was basically to say they didn't know what the issue was but to suggest the usual suspect, interference. In the same email they also responded to some of our previous unanswered queires including asking if we still wanted the outstanding units on order and answering some technical queries we had on using hall effect triggers on the Land Speed Record bike.)
We had previously sent them a copy of the configuration file we were working with to test (and of course the unit we returned had the same file on it and they have advised that it tested OK on the unit we originally sent back to them.)
On the 3rd of October I sent them a recap of the fault issue (including all my previous emails detailing our testing of the unit) and asked them to get one of their engineers to send me a fresh configuration file for the exchange unit.
We have examined the file the new file they sent me with the Ignitech configuration software and it looks essentially the same as the file we sent them....but I then examined the raw .ign file with an editor and noticed a couple of interesting changes. (You can view a couple more options and setting with an editor than the Ignitech configuration software...however we recommend you only use the configurator to make changes)
I have a theory
On earlier units there was a special setting 'Interlock Input' that allowed you to reduce the chances of interference. On the earlier units/configuration software you can access this feature under 'special settings' with the configuration software and Ignitech used to recommend that we turn this feature on.
This feature is not accessible through the new V.88 configuration software and I have a suspicion that this feature has been removed because it may have been causing the issues we are experienceing. In the latest .ign file they have sent me this feaure is not enabled. I have a suspicion that the setting of this feature may possibley have been what is causing the issues we are experiencing with this unit. I will be testing this later today.
Update
Got a chance to test my theory today. Installed the configuration file that Jan form Ignitech provided us with (that disables the Interlock Input feature) and unfortunately the unit still cuts out momentarily every couple of seconds or less. The problem is unlikely to be interference because when we plug another unit (albeit an earlier V.80 unit) into the same Ignitech wiring loom on the same bike it runs perfectly. So back to Ignitech to see what they recommend as the next step.
As soon as I plug another Ignitech unit into the same Igneitech plug and wiring loom on this bike it runs perfectly. To me it's still looking like a faulty hardware problem.
Be interesting to see what response I get from Ignitech.
When we get to the bottom of this issue I will post back here and also update our
unoffical Ignitech Manual.