Not a great start... - Ducati.ms - The Ultimate Ducati Forum
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post #1 of 15 (permalink) Old Jul 28th, 2019, 4:44 pm Thread Starter
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Not a great start...

So I picked up my '19 MTS 1260 yesterday. The dealer noticed that the top box was warped at the seam, so that's being sent back for replacement.

This morning I started outfitting it with a Sat Nav, Throttle Spacer, and Stomp Grips.
Went for a short ride. After 20 miles, the check engine light popped on. When I finally stopped, it won't hold idle. So I limped home.
I did find it a little odd that the water temp had been 200F prior to any problem, then while limping home it was reading 185F. Probably not related, but we'll see.

A couple of hours later I restarted the bike and it would idle (check engine still on).

I'll call the dealer tomorrow.
Kind of bummed. Not off to a great start.
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post #2 of 15 (permalink) Old Jul 28th, 2019, 4:54 pm
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Good luck with warranty repairs. It's probably not a big thing.
Sucks, I know.
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post #3 of 15 (permalink) Old Jul 28th, 2019, 5:08 pm Thread Starter
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I've known the owner of the shop for 30yrs. He's always done right by me. So I'm not concerned about that aspect. Just hoping she's not jinxed.
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post #4 of 15 (permalink) Old Jul 28th, 2019, 5:10 pm
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Check engine light that stays on is really a relief...easy to find something broken...another story finding something breaking

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post #5 of 15 (permalink) Old Jul 28th, 2019, 5:27 pm
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Originally Posted by purcellj View Post
I've known the owner of the shop for 30yrs. He's always done right by me. So I'm not concerned about that aspect. Just hoping she's not jinxed.
Can you add your location to your profile?
If you are anywhere near me I may want to check out your dealer.
You are probably on the other side of the world though.
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post #6 of 15 (permalink) Old Jul 29th, 2019, 10:20 am Thread Starter
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Originally Posted by Monster4Lee View Post
Can you add your location to your profile?
If you are anywhere near me I may want to check out your dealer.
You are probably on the other side of the world though.
Done. Not the other side of the world, just the country.
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post #7 of 15 (permalink) Old Jul 30th, 2019, 6:14 pm Thread Starter
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Red face

Called the dealer Monday morning.
By noon it was picked up and a demo MS 1260 was in my garage.
By 4pm, the problem was believed to be a cam sensor reading zero on the horizontal cylinder (which wasn't firing). That seems to confirm the reduce engine temp.

Tuesday at noon, the service tech called to confirm the cam sensor lead had detached. Once re-connected, everything ran perfect and the codes were cleared.
The owner of the shop is going to run the bike around for a day to validate before returning to me.

I've known the owner for a very long time. I really didn't expect to have it fixed this soon, but I guess there is a reason I keep going back to them.
There is something to be said for building a long-term face-to-face relationship (even in the age of the internet).
When it comes to customer service I don't think there is anything more they could have done.

** I'm new to this forum and want to respect your rules. If anyone wants to know the dealer or the name of the owner, please PM me. I would love to give them public kudos, but I respect it may not be appreciated on this forum.

I appreciate everyone here giving moral support.
Thanks
John
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post #8 of 15 (permalink) Old Jul 31st, 2019, 8:47 pm
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Hmm, can't imagine why it's not ok to tell us the name of your local dealer. I've used DucPond Motorsports in Winchester before. Great place, but it's a haul for me, especially if I need to drop off. I'm considering Koups which is less that an hour from me for my next valve service.

Sucks that you've had a hick-up but hopefully it's what they say.
In the crazy hot weather we've been having, it's normal for my '10 to run 185ish when we are below about 45mph. Got stuck in traffic a few weekends ago I saw 226. I was a bit nervous to be honest. Haven't had it puke yet and hope not to!

'10 MTS1200 S
'00 VTR1000f
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post #9 of 15 (permalink) Old Aug 3rd, 2019, 5:41 pm Thread Starter
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My new baby is back in my garage. The shop owner ran her for a bit to ensure everything was right with the world before returning her to me.

I plan to run her a bit tomorrow to chase the 600 mi service down.

The dealer is Montgomeryville Cycle Center in Hatfield PA USA. As I've noted previously, Bob the owner is a stand up guy in my eyes.

Looking forward to many happy miles together...on the new ride and this forum.

John
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2019 Ducati Multistrada S Touring
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post #10 of 15 (permalink) Old Aug 3rd, 2019, 8:02 pm
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That's good news! My ridin' buddies and I go dealer hopping in the winter months and we've stopped in there before. They just happened to have a free lunch spread one day. Everyone there was really cool, seems like a good place to deal with. We talked with an older guy in the apparel section for a long while. He was a trip.

'10 MTS1200 S
'00 VTR1000f
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