Join Date: May 2015
Location: in the Finger Lakes, NY, USA
I don't believe there's any way to change the way the mode selection procedure works. It sounds like it may be a button issue but before taking the bike to the dealer I'd suggest double checking your process (which is probably fine but worth reviewing).
While standing or moving, momentarily (basically treat it like a pushbutton, 1 second or less) push the Menu Enter (center right movement of the left rocker switch on the left handlebar), that should pop up the riding mode select screen.
Continue momentary depressing the same switch (center right movement of left rocker switch) until the desired mode is highlighted.
Depress and hold the same switch until the on screen display switches back to the normal display (a couple seconds). If you are moving and using throttle/brake it may ask you to release them. Note that the highlighted mode should NOT change during this step (only changes if you let go of the switch too early)
I had trouble with it initially... took some time to get used to the various controls on the bars.
If that sequence doesn't work then the first thing I'd suspect is that the switchgear is not working right.
15 Multistrada S Touring/Urban/Enduro, 04 Tiger 955i, 86 MaximX 750 (son), 13 Ural (wife)
"Go soothingly on the grease mud, for there lurks the skid demon"