before I get blasted by you guys, hear me out, I have owned over a dozen bikes in 20 yrs. kawi ,yama, honda, suzuki, always bought new. In all those years i have never paid for a 600mi service, ive always done my own maintnance. Dealer wants 300 to change oil and adjust chain . ecu should be up to date as i have only had bike less than a month. This is my first Duc, dealer gave me impression if i dont do svc, bike will self destruct. any thoughts, any 1 else not go to dealer for 600 mile rape?
Except for the pulling of the center stand (if you have one) and the belly pan. Otherwise paying for a 600 mile service is just an oil change and a chain adjustment.
After my 600 mile service I found several screws missing and a boogered up center stand bolt. Casey's advice is good .
I scheduled my 600 mile service at 400 miles.
The dealer had to cancel the appt, so at 600 miles I changed the oil and adjusted the chain myself.
I took it in at their next earliest appointment, and I had about 900 miles on her by then. They cleared the service code on the display and performed two recall software updates.
...and charged me $100
I hate dealerships.
I know they have to stay in business,
I just wish it wasn't by raping their customers.
Oh yeah, and now that you mention that I had a exhaust valve error that they "addressed" by removing the muffler and spraying a bunch of lube on the valve. First ride after I got home I got the error back. Turns out it was the placement of one of the covers of the muffler rubbing on the valve that caused the valve to bind. A little reshaping with a crescent wrench inside the cover where it isn't visible and the cover is out of the way. No error in nearly 2800 miles since.
Are any of you resetting the service reminders? TechnoResearch does not offer anything yet for the 1200 and I have not found any other diagnostic tool.
Geeze , what they want you to believe is that they go over the bike completely and look for hoses/wires cables rubbing , and anything out of the ordinary...
connecters placed wrong something from the factory misplaced all that...
I paid for them to do it 9Not the dealer where I bought it but a closer TRUSTED dealer ...
The oil filter leaked at the metal seam not the rubber gasket , the actual oil filter...
They replaced it and did the upgrade at the same time...
They use VERY expensive Oil ...
I don't mind letting them have a look at the bike so if anything goes wrong it can be their fault... They might find something I might miss...
Prolly going to cost you near $100 for the oil and filter alone (with our 13% tax added on to it )
I negotiated the first service when I bought mine, I try to do that with every car/bike I buy.
I did the oil change myself, so I know it was done to my 'ocd' satisfaction and then I agreed to split the cost for the rest of the service. I just took her in yesterday and the grand total was $48 to me, which basically meant adjusting the chain, checking some bolts, hoses and wires, check for recalls (none thankfully!!) and a test ride. Now it's in the books so Ducati is happy from a warranty perspective.
I will only take it back to the dealer now for desmo adjusting or recalls, the rest I will do
I also negotiated the 600 mile service in the purchase, which seemed like a good deal. When I took the bike in, I asked the tech to look at a sticky throttle, and also a sizable gap between fairing panels in the upper bodywork. He pulled the bike back out front much sooner than I though he would. He did mount the front fender rear section which comes with the touring model, and reset the service icon. He said he couldn't do anything to correct the bodywork, and the throttle was "just the way it is, throttle by wire is like that". I also remember thinking how that new Shell oil sure looked dark in the sight glass.
When I got home I took apart and greased the throttle housing on the handlebar and sprayed a bit of lube on the cable cam on the throttle bodies, which made the throtte nice and smooth as it should be. I loosen and adjusted the body panels, which helped, but I have the gap back. I cleaned all the crappy factory lube off of the chain and relubed it, and in hindsight, I even question if the fellow changed the oil at all. Guess I got what I paid for with that first service...
I let my dealership, Florida Motorsports, do my 600 mile service. He had some accessories to install anyway and I wanted to get the rear brake bled and adjusted. I'm very fortunate that these guy's, while not cheap, work really hard on the customer experience. Whenever I take my bike in for service, they give me a ride home, do the warranty work on my Aprilia, even though I didn't buy the bike from them (without bitching about it), etc. Stuff like that makes me willing to spend a little extra.
Well I bought my oil today , but I guess i will still have to take it to them to clear code, I guess I could make a deal for the chain adjust, but what if they wont clear code (maintnance reminder) that would probably drive me nuts.
they should clear the code unless they give you the line they want proof all the work was done...
they should tell you if there is up grades to be done , by running your serial # thr the Ducati network..
I got a notice last week for the upgrade that was already done...
Find a dealer that will work with you and you feel good about...
just changed oil yesterday, will still take it to dealership see what they are going to charge to adjust chain? actually just need code clrd, but what are u going to do. great price at 188, I was quoted 299.99 or just shy of 300 as they call it.
Do the chain yourself , you have the SS guage in the tool kit ,
Put it in Urban mode with rider setting only ...
Get yourself a torque wrench and have at her...
you have the spanner in the kit too...
My dealer told me that when they hook the bike up to their computer for the 600 mile service, it would add another 1000 rpms to the rev-limiter. He said it with a straight face, so who knows? That was the first and only time I have ever heard that.
well went to dealership to pick up ergo seat, talked to service manager,told him I already changed oil, he stated he would clear code, adjust chain and check for updates for 1/2 hr labor, about 50 otd, I can definately live with that, hopefully they will keep to their word. So far so good.
C5Pete ; they just upped the cost of the seat to make up for it
Nolan ; Ouch , Hope they went over everything ,put in the MOST expensive oil..
That can be about $70 plus tax and $20 for the filter. so tha kills a hundred...
I'll bet it is a real nice dealership, very fancy..
I would have come out of there with a shopping bag of the Give aways and a belly full of the free coffee , Used their washroom , Next time take a group of friends and drink a few pots of free coffee...
If all the fasteners were looked at and everything is ok , washed up no finger print smudges , done on time , all is good ..forget about it...
Keep an eye on it for the first few miles , I had a Bad oil filter which leaked slowly at the metal seam.. Prolly one in a million...
Changing the oil with the stuff I like and adjusting/cleaning/lubing chain is simple enough. Is there anything else the dealer does besides acting like they look over nuts/bolts? I don't want to be caught with my pants down at the dealership when I go there to get the code cleared...
Also, what is the BS about updates to the software on these bikes every time you take it in. That seems a bit ridiculous to me.
everytime i visit my dealer, they hook up the DDS (or whatever it's called now) to check that i have all the latest updates. it's not all that ridiculous, i'm happy that they do it
I've had an up date that just did not take.
so they did it again...
maybe something got out of kilter and they want to make sure,
you would be the first to whine if something was not checked...
A good mechanic always starts with the simpliest things first
It wouldn't be so ridiculous if they didn't charge you for the event and charged Ducati instead using the warranty. Call me silly but that's a how a $20K+ motorcycle should come anyway, after its second year of production; with the proper software.
$20K is cheap!
For all the technology time and effort they put into gathering their knowledge,
I expect to pay something for the service and don't mind paying if it is done correctly and completely, an experienced set of eyes or 4 catching sumptin , not right either done by the factory or just coming loose, I expect to have to go over the bike a lot to make sure in my mind alll is ok ,
It is a smart thing to do to check all and everything over , not just look under it for fluid. Tire pressures colour of fluids wear and tear , you name it ...
Computers require updating and if they find a better way of making the bikes run better smoother whatever , A $50 bill is not too much and sometimes there is no charge, especially if they messed it up...
There is a lot of truth to what you said especially on how much bike you get for the technology, however what good is it if it doesn't work. I am a lot more meticulous in the inspection of my bike than anyone else will be. I bet you are too. Everyone looks after their own rear end more than the next guy will. Now if I lived near a dealer that I knew was spot on with everything and got raving reviews I think I would be a lot more willing to give my $$ for every little thing. However, I can't say I can trust them that much especially when it comes to such simple things as changing the oil, changing the filter, adjusting the chain, changing brake pads, bleeding brakes etc... well you get my drift. Now there are plenty of model specific things that I'm not familiar with hence I can come in here and find out more info on, but at the end of the day anything I can't handle I have no problem paying the dealer to do.
600 miles on my 2012 so time for the first service.
The rear brake is very weak as many have reported. It can hold the bike on a hill but provides no useful braking otherwise. Should I have them address this on the first service? From what I've heard, the fix seems temporary for most people, and if it's not going to help much I'd rather they didn't muck around with it and I can wait until there is a real and permanent fix later on in my warranty period.
I had them do this for me and so far its still pretty good. I also adjusted the brake lever a bit. There are warrantee parts for the recall, so you will need to call ahead to have them get the authorization and parts. I would not assume you could just mention it when you bring the bike in and have them have the parts available. What they might do in that situation, is bleed the system, but that would for sure just be a temp fix.
I want to say it was a good week and a half before the authorization and parts were ready to bring the bike in.
I have a 2011 Touring, I don't know if the new master cylinder for the recall I had done is already on your bike or not.
it should be on it, and you could tell by looking at the master cylinder/oil tank which should have a 50 degree inclined fitting attached to it (i think i said that correctly).
the rear brake still sucks because it's a Ducati rear brake and they still haven't figured out how to make it work as it should.
see ya,
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