That famous Frasers service - ie lack of - Page 3 - Ducati.ms - The Ultimate Ducati Forum
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post #21 of 106 (permalink) Old Jun 15th, 2011, 4:19 am
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Stanley?

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post #22 of 106 (permalink) Old Jun 15th, 2011, 7:57 am
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Originally Posted by Robant View Post
There is always Northside but they are about the same as Frasers in the attitude dept. Sometimes they are great, sometimes they are really bad.

Gowenloch's have a good reputation for older models so I am not sure how that translates to new models.

I am interested on other's views too as my SF is up for a service too and still in warranty.

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Shaun and George at D Moto - Engineered DUCATIs can do just about anything you could ever want, honest blokes too and based in Sydney.

I give these guys a plug because I'm just an average mug punter but they have always looked after me exceptionally well so I figure it must be how they treat everyone.

Shaun Sutcliffe

After working for a number of companies including Waggot Engineering, Gowanlochs and Team Kawasaki Australia, Shaun joined the Ducati Dealer Team in 1995. Working closely with many riders he was able to help Steve Martin and the team secure the 1999 Australian Superbike Championship. When the team disbanded Shaun continued to work as Steve's race mechanic whilst also developing his role as head technician at NF Importers, the importers of Ducati Australia.

In his position at NFI Shaun was not only the tech other techs referred to when they had a Ducati problem but was also responsible for training Ducati mechanics in Australia and New Zealand. Obviously during this time he had a close relationship with the factory and attended many factory courses from 1998 to 2009.

Shaun left NFI in early 2010 to set up D Moto. He continues to support Ducati racing in Australia and for the past 8 years has offered close technical help to Craig McMartin.


George Tamine

George originally trained as a panel beater but his eagerness for working with motorcycles lead him into becoming a licenced motorcycle mechanic. He did this while working for Gowanloch Engineering where he developed his passion for Ducati motorcycles and his great knowledge about bevels. After many years at Gowanloch's he moved to NFI where he extended his extensive working knowledge to include the belt drive models from Ducati.

An opportunity to move to the USA to work as a race mechanic in the AMA Championship arose and George happily took it. Following his return to Australia he again worked for Frasers before he moved to Flywheel Motorcycles where he stayed until his move to set up D Moto in early 2010.

For many years, George has also been closely involved with supporting Craig McMartin at race meetings.

As one of the few, George has also had the fortune of attending many Ducati Factory training courses.

Opinions are like arseholes - everyone has one...
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post #23 of 106 (permalink) Old Jun 17th, 2011, 7:22 pm
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So... where do people get their Streeetfighters serviced in Sydney?

I do my own work on the aircooled Multi, not sure about the new four-valver though.

I was gunna use Frasers but would prefer some place they don't pick a fight with you just for going there to give them money.
Try Ducati Servicing & Performance Specialists Sydney Scott is a top bloke to deal with and his knowledge and skill second to none
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post #24 of 106 (permalink) Old Jun 18th, 2011, 5:01 am
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Jesus they reckon Poms whinge I reckon were getting worse by the looks of it.
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post #25 of 106 (permalink) Old Jun 19th, 2011, 4:26 am
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No Fraser's Sydney is genuinely that bad. Every single motorcyclist I've spoken to knows this, and any newbie quickly learns that. I go out of my way to avoid them.

Every single employee has an attitude problem, from the salesmen right through to service and spare parts. I don't know how much those guys get paid but they treat you like they are CEOs and you're a pestering child who walked in off the playground. The best service you'll get is the smarmy condescension when signing over the money for a bike. All goes downhill from there.

It really sucks that NFI (another terrible operation) has a monopoly on things in Australia, and that Frasers' has a pseudo-monopoly on retail. These guys are the reason we as duke riders get shafted so bad both financially and in customer service. Their monopolies and the fact that Ducatis will always sell themselves allows them to be outright arseholes through and through.

Unfortunately I still need to deal with them to get the occasional part, and I grit my teeth expecting the worst every time I walk in there. Even Gowanlochs and other independents have to deal with their bullshit for parts, so in a way they ensure a generally crappy experience to all owners. 10 thumbs down from me.

The only credit I will give is that their mechanical service quality is good (the once I used them), but will cost you an arm and a leg (and probably a few weeks). I believe they have technicians sent to Italy, and their workshop is spotless.
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post #26 of 106 (permalink) Old Jun 22nd, 2011, 2:27 am
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I've had some positive and friendly help from the spare parts dept. when dealing over the phone and by email as I live a looooong way away from Sydney.
But I did recieve some really crap service when enquiring about some mechanical work in person at Frasers Wollongong.
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post #27 of 106 (permalink) Old Jun 22nd, 2011, 8:23 am
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Perhaps we need to get David Thorne on the case Function 4 Sports. Free Burton snowboard with Ride boot and bindings.
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post #28 of 106 (permalink) Old Jun 22nd, 2011, 6:12 pm
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lol, that made my morning, it's a cracker!

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post #29 of 106 (permalink) Old Jun 22nd, 2011, 7:40 pm Thread Starter
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Originally Posted by wilson59 View Post
Jesus they reckon Poms whinge I reckon were getting worse by the looks of it.
If you're getting great service down in the City of Serial Killers by all means let us in on it.

I'm sure we'd all like to hear about a fantastic dealer.

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post #30 of 106 (permalink) Old Jun 22nd, 2011, 9:43 pm
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If you're getting great service down in the City of Serial Killers by all means let us in on it.

I'm sure we'd all like to hear about a fantastic dealer.


Yep great service even picked my bike up for me and got rid of a few bodies. Italian motorcycles it's called plenty of room at the front for you to put your bike where ever you please .
They will even give you a coffee but unfortunatly no whine.

Last edited by wilson59; Jun 22nd, 2011 at 9:48 pm.
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