Join Date: Feb 2009
Location: Bathurst, NSW, Australia
No Fraser's Sydney is genuinely that bad. Every single motorcyclist I've spoken to knows this, and any newbie quickly learns that. I go out of my way to avoid them.
Every single employee has an attitude problem, from the salesmen right through to service and spare parts. I don't know how much those guys get paid but they treat you like they are CEOs and you're a pestering child who walked in off the playground. The best service you'll get is the smarmy condescension when signing over the money for a bike. All goes downhill from there.
It really sucks that NFI (another terrible operation) has a monopoly on things in Australia, and that Frasers' has a pseudo-monopoly on retail. These guys are the reason we as duke riders get shafted so bad both financially and in customer service. Their monopolies and the fact that Ducatis will always sell themselves allows them to be outright arseholes through and through.
Unfortunately I still need to deal with them to get the occasional part, and I grit my teeth expecting the worst every time I walk in there. Even Gowanlochs and other independents have to deal with their bullshit for parts, so in a way they ensure a generally crappy experience to all owners. 10 thumbs down from me.
The only credit I will give is that their mechanical service quality is good (the once I used them), but will cost you an arm and a leg (and probably a few weeks). I believe they have technicians sent to Italy, and their workshop is spotless.