The parts & acc guy Shane is awesome, he's a car guy & we got on like a house on fire.
I called around 4:30pm one day and asked for Ducati Spares.
It went to answering machine and left a message with my name, phone number, part number and quantity required.
After that I was in a mobile/cell phone dead spot so missed two returned calls = my fault.
Next morning was about to call and Shane called chasing up to sort things out.
Sorted and ordered in an instant.
The Shane I spoke to rides an RSV4f and was brilliant to talk to, confirmed the part number, availability (=in stock) and sent what I wanted as Shane said by express post and was there next day.
Unfortunately there are two things for me to comment about.
1 - there is no contact us, which many of you have indicated that the inbox could be full.
Via an industry friend I will ask that my accolades for Shane's responsiveness get through.
2 - I cannot fathom why Frasers/NFI do not have an online parts ordering system.
Many times I order from various internet, mostly overseas sources, as it is cheaper for me, not necessarily part price, but to save me frigging around calling to see if there is stock.
It is not that the spares personnel are at fault, it is simply convenience. E.g. I am posting this at almost 2am and I know there is nobody there to call.
Via the Frasers online store I know I can order all sorts of branded apparel and supposedly cool accessories, but that does not get my bike back on the road!