I moved to the USA from Canada recently, and I brought my '09 Hyper with me on its Canadian plate, thinking I'd just do the importation once the plate expires. All of my other vehicles were imported with no difficulty at all, since the manufacturers of those vehicles were kind enough to supply the very standard and ubiquitous "letter of conformity" stating that, at the time of manufacture, the vehicle met all USA environmental and safety standards.
When it came time to get such a letter from Ducati, they refused, stating that it is their strict policy not to provide such documentation. I pressed them as to why, and the only answer was something about not having a legal department big enough to handle such a request. Huh?
They did, however, provide a list of all components different between the USA and Canadian Hyper - a list with only one item: the ECU (likely due to one defaulting to kph the other defaulting to mph). Given that information, it seemed like a pretty small stretch to say that my bike met all of the appropriate USA standards at the time of manufacture.
As a substitute for the standard letter of conformity, I politely asked if they could re-send that information in the form of an official-looking letter under the Ducati letterhead. Again, they refused, citing legal concerns. They more or less told me to get stuffed. While that's pretty disappointing in itself, their general level of care for my case was clearly pretty low.
All of this happened over the course of months, with many unfulfilled promises to return my emails and phone calls. It's really soured me over the prospect of owning another Ducati, given their apparent customer disdain.
I've tried taking the printed emails to US Customs and Border Protection, along with proof of having changed the ECU to the USA part, but they insist on a letter of conformity.
At this point, I'm kind of screwed. The only option I can currently see is to return the bike to Canada, at great expense, and try to sell it. Last I checked, shipping a bike across the border is gonna cost me in the neighborhood of $1500, plus the favors I'll end up owing to Canadian friends for selling on my behalf.
Any suggestions for alternative action? Is there anyone else at Ducati who might be able to see reason and provide the letter?