I just purchased a 2007 S4RS and it needs a new tank. I know the previous owners and this will be the 2nd replacement tank - first one was done at no charge - the dealer is telling me that I have to pay the hour and half labor ($150) to have it installed and they won't let me do it myself. Anybody been charged to have their tank 'replaced'?
I think you have to be realistic here. You're not the original owner, and speaking as someone who's been in both motorcycle and automotive business, if you aren't buying new from their dealers you simply aren't on their radar and don't matter that much. Ducati are interested in selling new Ducati's, not facilitating the sale of used ones, period.
In this case, you're not the original owner, and you've got a bike that's at least three years out of factory warranty. Ducati have agreed to give you a new tank, which probably has a list price of $1500-2000, and asking you to pay $150. Personally I'd be thrilled to death, and as someone who has worked with many brands I can tell you that the vast majority of manufacturers would do absolutely nothing for you.
As I've posted in other threads about this issue, I've found Ducati to me incredibly responsive on a case-by-case basis in addressing these tank issues, and the post I've replied to is yet another example. The fear I have is that this class-action settlement establishes a "on size fits all" resolution to a complicated issue, and now Ducati will simply point to the settlement and comply to the minimum requirements of it.
My disappointment is that there still doesn't appear to be any fix for this and most of their current models being sold today will have similar failures. I love my Multistrada 1200, and the general consensus when I bought it at the beginning of the year was that it wouldn't be an issue for this model. It appears that wasn't true, and I'm not sure I would have bought it if I thought this was something I would have to potentially deal with, as my intention was to keep this bike for a long time.