Ducati NA, Nice to speak with a person... - Ducati.ms

BigHoss · Jul 1st, 2009, 4:25 pm

My HYM has been in the shop three weeks now. I was riding in Colorado, the 550 , and I ran out of fuel. I figured I did not see the low fuel light come on. I ran out of fuel again and I knew I did not see the low fuel light. The third time I ran out of fuel was an error in assuming that I needed to find fuel when I hit 150 miles on the trip meter....I ran out at 154 miles. So I took the bike in and the dealer diagnosed a fuel sensor was bad, Ducati sent one out, right part number on the box, wrong part in the box....my dealer has been bantering with Ducati ever since. I finally wrote Ducati NA, they sent me a phone number to call, I was pleased to have a real person to talk to, try that with Honda! Now I am waiting to hear back from DUcati NA....I sure miss the HYM, especially with nice weather and now with work at a near standstill the time to ride.....

Regardless of my HYM being down for a part it was comforting to speak to a real person and no long ass phone tree to sort through.

Hypremotard · Jul 1st, 2009, 5:20 pm

Quote:

Originally Posted by BigHoss

My HYM has been in the shop three weeks now. I was riding in Colorado, the 550 , and I ran out of fuel. I figured I did not see the low fuel light come on. I ran out of fuel again and I knew I did not see the low fuel light. The third time I ran out of fuel was an error in assuming that I needed to find fuel when I hit 150 miles on the trip meter....I ran out at 154 miles. So I took the bike in and the dealer diagnosed a fuel sensor was bad, Ducati sent one out, right part number on the box, wrong part in the box....my dealer has been bantering with Ducati ever since. I finally wrote Ducati NA, they sent me a phone number to call, I was pleased to have a real person to talk to, try that with Honda! Now I am waiting to hear back from DUcati NA....I sure miss the HYM, especially with nice weather and now with work at a near standstill the time to ride.....

Regardless of my HYM being down for a part it was comforting to speak to a real person and no long ass phone tree to sort through.

Well, if its any consolation I look for a gas station at 70 miles! Good luck with the part.