I'll probably be in the minority here, but I doubt I will ever purchase a Deltran product again... At least not on purpose - i.e. one came with a Deltran straight from the manufacturer with one of the bikes I recently purchased, but that's another story.
A couple of years ago I purchased one Battery Tender and it worked fine for a while so when I needed another charger I purchased a second Battery Tender. Not too long after that the first one failed, and that's where the problems started...
Even though the unit was less than one year old I had not kept the receipt from buying it. When I contacted Deltran they said I had to send the unit back at my own expense and only then could they determine if the unit would be warrantied or not since I had no proof of when I bought it. I started to pull the piece apart myself to troubleshoot it myself but instead thought, no, I'll let them fix it... After all it's supposed to have "Up to a 10 Year Warranty", right? Look for yourself, that's what it says, even right on their website (
http://batterytender.com/ - BTW, see if you can find
ANY other warranty info on their website...).
Well, I sent it back and waited, and waited, and then waited some more... Two or three weeks after I had sent it in (with a tracking number, thank goodness) I called to check on the status. At first they couldn't find it, then they said it hadn't been repaired yet and they still didn't know if it would be warrantied or not. Then another week went by and no news, so I called again. This time they said it was repaired but that I would have to pay for the repair and for the return shipping. The repair cost was over half of what a new replacement charger would have cost, BTW, so I argued long and hard about it. After a lot of heated discussion they finally agreed to pick up the cost of repair but not the return shipping, nor would they tell me what exactly had failed or what they had repaired. I finally gave in and said to ship it...
When it finally got back to me it was more than obvious the returned unit was
NOT the one I had sent to them as the serial numbers were different... Hmmmm, so they didn't repair mine after all, just sent me another one. Wonder why that took over a month?
Though I should have I didn't bother to call and ask about this anomaly... That is until this replacement unit failed less than six weeks after it's arrival.
When I contacted Deltran they went through the same song and dance - send it back, at my expense, and they would determine if it was a warranty issue or not - and this from the replacement unit that by their own records was sent back me only six weeks before!!! Oh, and they never could explain why the serial numbers were different other than to say my original one must have been so fried they just decided to replace it... They ignored my questions as to where the fictional "repair cost" had come from when they had tried to soak me for that.
I then decided it wasn't worth even the shipping to go through that again, so I bought a different charger from these folks:
http://www.batterymart.com/
I got one of these:
http://www.batterymart.com/p-battery...y-charger.html
It's made by this outfit:
http://www.thebatteryminder.com/
Notice the clear, very easy to find, warranty information at:
http://www.thebatteryminder.com/a_warranty.php
Nearly five years since I bought that little puppy and it still works fine, and has been used almost every day since its purchase...
And the Deltran story isn't over...
Less than a year after the Deltran warranty fiasco occurred the other Battery Tender I had bought initially failed. I didn't even bother to contact them and tossed the big, ugly, cheaply made out of sheetmetal, POS Deltran Battery Tender in the trash, where it belonged...
Because at the time I also needed a couple more chargers, and bigger ones capable of some other tasks, I went with the recommendation of a friend and bought a couple of Schumacher's:
http://www.schumacherproducts.com/
Specifically this one:
http://store.schumachermart.com/sc-1200a.html
And another similar, more powerful version of the same they don't make any longer. Four or so years later both of these are still going strong, and both get used around our shop quite a bit.
Last but not least, recently I wanted to get a smaller charger to carry onboard a bike on longer trips, just in case, and another for in the toolbox on our race trailer and decided to try some from these people:
http://www.ctek.com/EN-US/Default.aspx
The chargers are quite nice, very well made, and easy to operate. I have only had them about two weeks so I cannot comment as yet on their reliability. Still, Mercedes-Benz, Porsche, Aston Martin, Lamborghini, along with others, have chosen them as their OEM charger so hopefully they will be okay...
I should also mention I have three friends who have all had there Deltran products fail and each has had similar experiences to mine with their warranty coverage.
I'm sure there will be lots of others who have owned Battery Tenders without any problems or issues. I have a few friends that have had them and never had a hiccup. I only know I won't ever take a chance on another Deltran product ever again.
Just FYI... YMMV.
Hope it helps.
Dallara