Public Service Announcement - Racebolts.com

[roynyc]

I recently had 2 problems with Racebolts.com / Titanium Performance LLC that I feel the need to share...

I placed an order on Aug 22, 2011 and, despite e-mails asking for a status update on my order, I did not receive anything until Sept 6, 2011, which I finally did receive an e-mail saying that they had shipped my order. Another week later I received my order. 3 weeks from order to receipt is not a crazy amount of time... slow sure, but not criminal so I let it go.

I then opened my order and realized that it was missing one of the items I ordered. The shipping invoice said that it shipped but it wasn't in the box. I e-mailed Racebolt.com/Titanium Performance LLC and after 18 days and tens of e-mails later I received NO response so I gave up. The part I was missing was only $3 so I ordered it elsewhere.

Fast forward to Dec 4, 2011 and I had to order something from them again since no one else had it in stock. Placed the order that same day. Nearly 2 months go by and numerous e-mails later, I finally got a response on January 25, 2012. I get an e-mail today Jan 29, 2012 saying that my order shipped.... I won't be holding my breathe of course.

God knows I won't be buying anything from them ever again. I hope you won't either.

[poakone]

I too have had nothing but bad times, and lots of hours spent typing emails that get no response. They still owe me a Titanium Dzus 1/4 turn fastener that I ordered in aug. It took 5 weeks and lots of emails, the last of which threatening to call my credit card company and reverse the charge before I got a response. They claimed the titanium bolt was on back order, and would ship when it came in. They shipped out my order and never alerted me to it. It arrived and the fasteners were the wrong length. I complained via email and got no response. I finally gave up and ordered the right length fasteners off of ebay. Five days from payment to my door! I've sent several email asking about my 15.00 titanium bolt and still have recieved no response. In my last Email I informed them if I didn't get a response in 5 working days I would do all that I could to make sure no one else made the same mistake of ordering from these Idiots. It's been 4 weeks no response. I've Writen this order off as a lesson learned. I WILL NOT BUY ANOTHER THING FROM THESE IDIOTS AGAIN!!!!! When I say your post I had do my part and let the great and helpful community here on Ducati.ms Know my story too. And help try to keep any of them from being Stolen from like I was. Sorry to hear I'm not the only one these unsavory ass's have given the run around.