Buyers Beware www.motorcyclestyle.com!

[Dark_Daddy]

Well I appear to have been ripped off for about 200.00 in gear. Not a lot of dough but it really pi**es me off. I hope this will save someone else here from making my mistake. I know now to check BBB before ordering stuff from a company I am not familiar with. I have sent 5 emails and tried to call several times to find the status of my order and it always goes to a voicemail box on the calls. I have not heard a thing from them since my last communication on the 29th of August and so I am exploring my rights on this transaction. This company also has a NY address. On my initial order they contacted me to tell me that one of the items I wanted was out of stock so I told them to subtract that item and send the rest. I received a reply the next day that it would be done that way and so all was good. I placed the order on the 28th of August btw. A company called Zedno cycle enterprise (The comapny's owners?) charged my visa account for the items purchased. I am keeping my fingers crossed on this but it does not look good from the Better Business Bureau report below.




Motorcycle Style

530 Queen Street East

Toronto, ON M5A 1V2

Telephone: (305) 921-9668

www.motorcyclestyle.com

MCS-CEBU
c/o Alan Creus
69-04 Roosevelt Ave.
Woodside NY 11377

The BBB reports on members and non-members. If a company is a member of the BBB, it is stated in this report




BBB Definition:



report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB membership information, and Bureau complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.



.



Principal: Rusty

Customer Contact: Rusty - (866) 440-7845

Email Address: service@motorcyclestyle.com

File Open Date: June 2005

TOB Classification: Motorcycles-Supplies & Parts

BBB Membership: This company is not a member.



Out of Business



According to information in the Bureau files, it appears that the company is no longer in business. The phone numbers the Bureau had for this company are disconnected, and directory assistance does not have a listing for this company. The Bureau's mail to this company has been returned as undeliverable. If you have an unresolved





BBB Definition:



unresolved - The company failed to resolve the complaint issues.



dispute with this company you may wish to seek legal advice.



Customer Experience



Based on BBB files, this company has an unsatisfactory record





BBB Definition:



unsatisfactory record - A company has an "unsatisfactory business performance record" with the Bureau is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern





BBB Definition:



pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.



of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.



with the Bureau due to unanswered complaints. The company has resolved





BBB Definition:



resolved - The company resolved the complaint issues.



some complaints presented by the Bureau, however, the company did not respond to other complaints.



When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.



The Bureau processed a total of 12 complaints about this company in the last 36 months, our standard reporting period. Of the total of 12 complaints closed in 36 months, 10 were closed in the last year.

Billing or Collection Issues





BBB Definition:



Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.





No Response





BBB Definition:



No Response - The company failed to respond to the complaint.





2 - Company failed to respond to the BBB to resolve or address the complaint issues.



Sales Practice Issues





BBB Definition:



Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.





No Response





BBB Definition:



No Response - The company failed to respond to the complaint.





1 - Company failed to respond to the BBB to resolve or address the complaint issues.



Delivery Issues





BBB Definition:



Delivery Issues - Claims alleging delayed delivery of ordered merchandise.





Resolved





BBB Definition:



Resolved - The company resolved the complaint issues.





1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

No Response





BBB Definition:



No Response - The company failed to respond to the complaint.





2 - Company failed to respond to the BBB to resolve or address the complaint issues.



Customer Service Issues





BBB Definition:



Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.







BBB Definition:



Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.





Resolved





BBB Definition:



Resolved - The company resolved the complaint issues.





1 - Company resolved the complaint issues, but not within the Bureau's timeframe.

No Response





BBB Definition:



No Response - The company failed to respond to the complaint.





3 - Company failed to respond to the BBB to resolve or address the complaint issues.



Refund or Exchange Issues





BBB Definition:



Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.





No Response





BBB Definition:



No Response - The company failed to respond to the complaint.





2 - Company failed to respond to the BBB to resolve or address the complaint issues.





Additional DBAs, Addresses and Telephone Numbers

Additional Addresses

1267 Bloor W

Woodbridge, ON L4H 1K7



Additional Phone Numbers

(866) 440-7845

(877) 885-1598



Additional Email Addresses

info@motorcyclestyle.com

support@motorcyclestyle.com

[mojodog]

Most credit card companies will give an instant refund while they track down the company. Don't wait to long.

[Munk]

Originally Posted by mojodog

Most credit card companies will give an instant refund while they track down the company. Don't wait to long.

Yep, go ahead and contact your ccard comapny. Tell them you want to initiate a chargebacka dn give them the details. Most ccard companies only give you a 30 day window from time pf purchase, so go ahead and get that started. If the company doesn't respond to them, then chances are great you will be able to redeem the refund. 200 bones is 200 bones anyway you look at it. Hope that helps.

[Dark_Daddy]

Yeah I appreciate it guys. I planned on calling Monday. I wrote a nasty gram to Zedno Cycles which has a good rating with the BBB??? I am hoping that I will hear from them by then if not I start my claim with my CC company. Grrrrrr!

[duc_crazie]

Telephone: (305) 921-9668

I don't know if this is a typo or not but the are code is incorrect for Toronto ON. The correct area code is 416. I tried calling the number with the correct area code and there is no answer. This transaction is appearing suspicious and I would call my cc company to reverse the charges before its too late.

[scott]

+3 on the stopping the credit card payment first then making phone calls.

[Dark_Daddy]

Thought I would follow-up. I started a claim with Visa last Tuesday. I sent another email to MCSTYLE and to Zedno and nothing still. I guess I will just wait for my claim's outcome and hope.

C.

[Bodhi]

The same scam artists will probably form a new company with a different name and continue doing business as usual. That's why I would stick with a known company that's been in business for at least several years - even if some fly-by-night vendor's price is $10 less than a known vendor. Who wants the hassle?

[Dark_Daddy]

Originally Posted by Bodhi

The same scam artists will probably form a new company with a different name and continue doing business as usual. That's why I would stick with a known company that's been in business for at least several years - even if some fly-by-night vendor's price is $10 less than a known vendor. Who wants the hassle?

Actually they had a pair of boots listed that I could not find anywhere else. That being said I agree with you about staying with known vendors.

[04749s]

there is nothing stopping the on line vender from recharging your card once they have your # ,,, i would suggest doing the charge back as soon as possible and requesting a new card .. trust me i had to go through this already