There is a viscous rumour going around the MotorCity that my GT may be finally be out of service and ready to be picked up. More on that later.
Since my warranty expires next week, I thought it might be an excellent time to buy an extended warranty, if such a thing exists.
Has any bought such a thing? Is it a national warranty program, or just from your local dealer? How satisfied are you with the program. Any issues we should know about?
I ask because because last month I had a timing belt/chain, main bearing seals and a host of other major repairs performed on my 2002 Dodge Durango, all under warranty. Over $3000 worth of repairs for a $100 deductable. I'm getting their extended warranty on the truck as soon as the warranty expires next January.
My dealer only offered me an after-market extended warranty. I (and the consensus of consumer watchdogs) consider these not to be worth the paper they're printed on. If there is a Ducati Factory Extended Warranty, then, yes, I think you should buy it, and I want one too.
+1 more, aftermarket warranties are crap. I bought one on my car and ended up paying about $1400 for absolutely nothing - the adjuster came out once on the one repair they should have covered, said it was covered, then the company went bankrupt. I think I've learned my lesson.
Unless I go crazy and sell the bike in the next couple of years, I will buy the extended warranty before the original warranty is done. 3 more years to thrash the mechanicals mercilessly, for $700? Damn right.
Bought the extended warranty the dealer offered us with the purchase of our 2001 Chrysler PT Cruiser, assuming that it was through (Daimler) Chrysler. Turned out it was some after-market deal ..... Less than two year in to it, said company goes belly up. Bye bye $900+ and then some $600 when I had an unanticipated repair only months after the factory warranty expired
Really liked the Cruiser, but it started falling apart at 7 years. Much happier now in my VW GTI
Was at a dealer a couple weeks ago enquiring about an extended warranty. Ducati offers its Ever Red extended warranty. It covers towing up to $50 and virtually the whole motorcycle with a $50 deductable for each occurance. Records must be kept of all recommended service being performed though it does not have to be done by a Ducati dealer. It is for three years after the original warranty expires with unlimited miles and has to be added the while original warranty is in affect but will not come into effect until the original has expired.
And the cost is, drum roll please . . . $675.
IMO having road service and a mechanical warranty at $225/year sounds good.
I checked with my dealer too and they told me only 2 years and the cost is $530 for the Ever Red Program. I'll have to check with them again, I wouldn't mind the extra year for a little bit more money.
Gerry
I plan on getting it as well. My warranty expires in 3 weeks. It's a bit more expensive up here in Canada but still worth it. From what I read the warranty can be purchased from any dealer in the USA or Canada and the warranty work is covered at any dealer in the USA or Canada as well.
One of the nice things about the Ducati warranty is that it's completely transferable. This is definitely true of the original factory warranty and, according to my dealer, also true for Ever Red. Before I would commit to the extended warranty, I'd confirm that though.
Before Hyperducky and I traded bikes, I talked to my dealer about the warranties because I wanted to be sure that both remaining warranties would transfer. He said absolutely and that they would offer both of us the extended option if we wanted it (and signed up for it before the original expired).
Honestly, I never really considered the extended warranty. But, at $675 with roadside assistance included, I may change my opinion when the time comes. I completely agree about the after market cons but a factory extended warranty with those terms sounds pretty good and would probably help if you ever had to sell the bike.
Before Hyperducky and I traded bikes, I talked to my dealer about the warranties because I wanted to be sure that both remaining warranties would transfer. He said absolutely and that they would offer both of us the extended option if we wanted it (and signed up for it before the original expired).
There's only about a month left on the GT's warranty and I'm planning to talk to them about the extended warranty. I'll have the bike in next weekend for a fuel trim adjustment (lots of backfiring on the overrun, as we say in the brit bike world), so I thought that would be a good time to ask about it.
Whether or not I buy it depends on the price, if it's good at other dealers or just their dealership, etc. The Ever Red program at $675 sounds good to me.
One of the service guys at MotoCorsa told me about the factory extended warranty, he said you can buy it for 3 years if your ORIGINAL warranty is still active. You can buy if after the original warranty expires, but it's only available as a 2 year program.
However, he was talking about a lot more cash the $675. I wasn't really considering it, but now... Do you think I could maybe just by it , say, from ProItalia or maybe the dealer in Seattle?
From the Ducati NA website. Typically, details do differ from one market to another so check your "local" Ducati website. This tells me pretty much all I need to know, including the fact that it's transferable.
Ducati North America has teamed up with GE Money - Warranty Services to bring Ducati owners more peace of mind in the form of Ever Red extended service contracts. Last year's announcement of Ducati's new service schedules made owning a Ducati even more enjoyable than before—and now with Ever Red offering up to five years of worry-free riding, the Ducati ownership experience is unparalleled.
The Ever Red extended service contract is offered in conjunction with GE Money - Warranty Services and is the only program endorsed and backed by Ducati North America for extended service contracts on Ducati Motorcycles.
The Ever Red program, which is available at all authorized Ducati dealers, is an opportunity to purchase mechanical breakdown coverage after the expiration of Ducati’s two year factory warranty. Ever Red is available with terms of up to 36 months of additional coverage. Additional program benefits include complete transferability, rental reimbursement, roadside pickup reimbursement, and rapid online claim resolution for dealers.
Ducati Factory Warrantee: 24 months
Ever Red: up to 36 months
Total Protection: 60 months / 5 years
Already purchased your Ducati? You can still purchase an Ever Red extended service contract as long as your Ducati is currently covered under the factory warrantee.
For more information, please visit your local authorized Ducati dealer.
I plan getting it, but haven't yet. I'm looking out for the least expensive place to buy it. I also have another 9 months or so before the original expires.
I know that the dealers can charge what ever their market will bear and so prices will vary...:think:
On the question of factory warranty extension vs some external one. I agree with the others on the value of the factory one. For example I always get AppleCare on my Macs because Apple gives great service, it makes a difference and is easy to use. Claim on it once and it's paid for itself, etc...
However is the Ever Red really a factory extension? There are so many mentions of GE Money on their web site it concerns me. Is it run by a bunch of accountants or a Motorcycle company?
This is from their web site: Ducati North America, Inc. has an agreement with GE Money — Warranty Services to offer vehicle service contracts, which are sold through Ducati franchised dealerships. These vehicle service contracts are administered by GE Capital Management Corporation in all states except Florida and Wyoming. In Florida, vehicle service contracts are provided and administered by GE Capital Administrative Services, Inc. (FL# 60079). In Wyoming, vehicle service contracts are provided by GE Capital Warranty Corporation and administered by GE Capital Management Corporation. Vehicle service contracts are insured by Heritage Indemnity Company (C of A #6457), which is licensed in all states. Vehicle service contracts are not considered insurance policies in most states.
I love this site! Thanks gang. Sounds like the Ever Red program is the way to go. I would not be surprised if GE Money also does the floor-planning for the dealers. As long as it's an authorized dealer using genuine Ducati parts, I'm good with it.
Hey, I'm being quoted 10% more ($705) for the warranty because I didn't buy it at the time I bought the bike. Anyone else experience this or am I being hosed?
Hey, I'm being quoted 10% more ($705) for the warranty because I didn't buy it at the time I bought the bike. Anyone else experience this or am I being hosed?
/Mike
The dealer makes a great deal of markup on extended warranties, so, percentage wise, they make TONS more on that warranty than they do on the sale of the bike. And, unlike the bike sale, where they actually have to do some prep, selling you the extended warranty costs them nothing other than the wholesale cost of the item. Trying to get more out of you on an item that you should be able to get a mark-down on is definitely hosing you.
I'd shop around to every dealer I could find and let them compete for the sale.
Hosed! They want to make up for the interest they lost on your $675 for two years. The written quote from Monroe Motors in S.F. was given knowing my original warrantee expires in November. They were kind enough to write the expiration date on the brochure so I would come in before then.
Aha. Yes, $675... I thought it was $645. Regardless, $30 is $30. I might as well ask the other dealer in town what their price is. In fact, if it's a national warranty, can't one buy it at any dealership and use it at the dealership of their choice? I hoping the F&I guy just misquoted me. I'll ask again when I pick up the bike.
I have no experience with Ever Red program, but based on other experiences - with Ducati warranty service and third party extended warranty service on an automobile - how good the coverage will be will largely depend on the dealer's support.
There is certainly no reason to expect Ducati's Ever Red warranty to be more consistent in its application than the original 2 years warranty is. And there we have repeatedly seen inconsistency, with some forum members reporting that they have been well supported, others not. Examples that come to mind (and that be searched for on the forum) include rust and flaking chrome, peeling paint and bulging fuel tanks, loose fuel tanks, various running issues (such as off throttle popping), and on other models the cursed flaking chrome on the cam followers.
Some years ago I had a belt break on my 900SS just 8 miles past the recommended changing point. I paid out of pocket for the repairs needed. Later the service manager frankly told me that he felt bad about my having had to do so and that if he had 'explained it differently' to Ducati he likely could have got them to cover a large part of the expense.
My experience with after-market auto warranties is similar. I generally do not buy them, but when I purchased a 2001 4-wheel drive Suzuki XL7 I made an exception because of the added complexity of the vehicle. Sure enough, about a year before the thing ran out on the then almost five year old vehicle (Suzukis then only had 3 year warranties, not 7 as they do today), the transfer case became problematic. The warranter gave some excuse why it wasn't covered but my dealer fought them and got them to pay for the work. Then, with just 3 months remaining the dealer noticed some gasket weeping during a regular scheduled service and suggested I take advantage of the warranty to get that fixed, knowing that it would get worse with time. Again, it was the dealer that made the difference.
So my experience tells me that if you have found that you can trust your dealer the extended warranty is a good investment. If you haven't than it likely is not.
Another major factor in determining if the dealer will give the warranty good support is the rate that the dealer is paid for warranty work. This is almost always lower than the dealer's regular rate, but how much lower varies tremendously with each warranty and each manufacturer.
It would be worth finding out what the Ever Red policy pays the dealer for their work, and whether or not it is different (less) than the factory pays for regular warranty work. If it is substantially less, then it is unlikely that the dealer will be very supportive of it.
I paid $663 for the three year Ever Red, which oddly enough after tax came to exactly $700. My dealer was very flexible with me. After a lot of thought (and forum reading), I decided that I really wanted the warranty, but I didn't have the cash. They let me pay off the $700 balance 'at my leisure' with an open account in my name. So I'm taking my time and paying it off (almost done) with peace of mind for three more years. Also, I have it in writing that my dealer "agrees to refund 20% of the purchase price of $663 ($133.00) in cash or cash equivalent should you not need to exercise the extended coverage..." Not bad eh? I should be able to get a new Ducati T-Shirt with that $133.00 in 2011!!!
You're right, your dealer IS very flexible. That refund if not used policy is a good alternative to a lower price. It is also rather telling that your dealer is willing to bet $133 in cash that you WILL need to use your extended warranty.
Has anyone else looked into this? My dealer said it would cost $600.00 for 1 yr. 700.00 for 2 yrs. or $900.00 for 3 yrs. I have about 2 weeks to decide.
Thanks
I was offered an after-market extended warranty for my 2002 ST4s when it was in the last week of the OEM warranty. The offer was $750 for a 3 year plan. I almost didn't go for it, but I'm sure glad I did!
The extended warranty expired in December of 2007. Just before it expired, I noticed a noise in the engine that turned out to be a bearing in the bottom end that was about to fail. The engine had 72,000 miles on it. The shop decided to try and claim an engine rebuild on the warranty. It took 4 months to get the approval, but they DID get the approval. The engine is now being rebuilt on an $8,000 warranty claim!
Oh and by the way, before the rebuild, over the 3 years, I successfully claimed around $4,000 in warranty repairs to the ST4s. This included a new rear wheel, axle, bearings and rear brake caliper when a rear wheel bearing failed at 42,000 miles!
After the rebuild is complete, the $750 extended warranty will have paid out around $12,000 in repairs. I think you can tell I'm an advocate for exteneded warranties on bikes. I wouldn't get one for a car, but if you plan to ride your bike a lot after the OEM warranty expires, get an extended warranty. I know I will when the OEM warranty on my 2007 Multistrada runs out!
Wow, you'd think a replacement engine would be cheaper than $8k. Anyway I'm definitely sold on the extension - I'll do it in the last few months of my original warranty.
Got the four year warranty extension for $650. Not really a warranty extension as it is not by Ducati and it does not cover suspension bits. After purchasing the extension I realized the the F/R brakes, wheels, front forks, clutch bits, etc. are not original. That leaves the motor/transmission and electrical as most of what is covered. Still worth it.
OK guys, I need help and I need it fairly quickly. I went to my dealer yesterday to buy the Ever Red and they don't sell it because they say it takes them too long to pay. They are trying to sell me Interstate Star Sport insurance for, wait for it, $1543 for three years. Nope, I don't think so.
So here is my problem. My warranty runs out on the 24th! Yes, I know, I'm cutting it awfully close. Those of you that have Ever Red, can I get it from another dealer over the phone? Who has a dealer that they really suggest?
My '06 Sport has 4 months left of warranty. Last year I had a throttle position sensor issue covered under warranty. My dealer said he was surprised that Ducati covered it because the bike had been totalled a few months prior. According to them, a totalled bike with a salvage title voids the factory warranty. Can anybody verify this for me? Another dealer told me the bike's still covered.
I've been considering Ever-Red, but don't know if my bike is eligible.
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