Quote:
Originally Posted by BrianG
I am curious about the Ducati NA part..... what happened with them??
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Just to fill you in about Ducati of NA’s reply: When I first asked Ducati of NA about porosity/cracks in these heads I wanted to know if this was a common problem similar to the rocker arm issue, with the slim chance, even with the age and way out of warranty, possibly would it be covered… I wasn’t holding my breath to be sure nor was I only asking for a possible warranty adjustment - maybe that‘s how they took it. I was really looking to find out if this was common in these bikes/years. It doesn’t hurt to ask. I was sure the head would have to come off.. I wasn’t a happy camper. I had just purchased this bike (top dollar) and was already having numerous problems with 230 miles showing when purchased (felt pretty taken by this time) mostly previous owner induced to start, just attempting to find answers - with no real luck so I went to the source - I thought! I knew VERY LITTLE about these bikes -- still have lots to learn. I sent the detailed photos etc… I won’t include my typical long winded explanations/replies, only his replies.
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DofNA replies: 09-29-08 @ 9:00am
I can understand your concerns after buying a second-hand bike, especially having found some unexpected things already. However, before you jump to conclusions, you should investigate some other probable causes first.
The best thing to do is have an certified Ducati technician inspect your motorcycle to give it a complete look-over. As for the oil in the spark plug hole, if the valve cover gasket is not sealing correctly, this will cause the exact symptoms you have described. In comparison to a cracked cylinder head, as you have assumed, it is a trivial process to repair.
I believe the oily look to the Vertical (rear) piston is not of concern, especially if you are not experiencing poor running, smoking from the exhaust or significant oil consumption. Based on what I said above about the valve cover gasket, I believe this is what you should focus on first. However, I will again state that you should have your motorcycle examined by an certified Ducati technician as they have the tools, training and experience to properly diagnose your motorcycle.
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09-29-08 @ 9:50
I cannot determine what is going on with the cylinder head/spark plug hole in the photos, so I can only recommend you get the bike to a certified Ducati technician for further diagnosis. It’s just simply not possible to make a determination via e-mail.
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09-30-08 @ 8:32am
I do understand your frustration. However, regardless of the concern, our Limited Warranty is for two (2) years from the date of purchase, with unlimited mileage. The warranty does cover Manufacturer’s defects in materials and workmanship, but only for that two year period. Your motorcycle is six (6) years past that warranty period.
In 5 years with Ducati I cannot say that I have seen this before. Porosity or cracking can occur with any casting process, but it is not a common occurrence with these bikes; i.e. this is not a “known concern”. You stated that we still cover the rocker arms because they are a “known concern”. This is actually not true. As with everything, the warranty period expires. Because, at one time, the rocker arms did have a higher rate of occurrence than we would have liked, we did extend that period of coverage. However, that extension has also now expired. If someone came to us with flaking rocker arms now, we would not cover those either.
Just to satisfy your quest to leave no stone unturned, I have forwarded your request (with pictures) to those in charge of making the final decisions on unusual circumstance requests such as yours. I do not believe your request for coverage will be granted, but I have passed it on none the less. I will let you know what I hear as soon as I hear back.
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09-30-08 @10:33am
Your request for warranty consideration has been reviewed by the top-three managers in the Aftersales Department. Their unanimous decision was that it was not a know issue and far too much time has passed since the warranty expired. Therefore, Ducati will not be able to grant your request for warranty consideration.
We appreciate your understanding with this matter.