New C version fuel sensor having issues after 4 months - Page 31 - Ducati.ms - The Ultimate Ducati Forum
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post #301 of 318 (permalink) Old Apr 18th, 2017, 2:00 pm
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I'm on my 3rd Fuel Sensor on my '15 with just 7K miles on it.

Bike is still within the two year warranty, plus I have a 5 year extended warranty that'll follow on after the OEM warranty expires.

This last time in, to get this replaced, I stood and waited an hour, while they tried software updates to try and fix the problem. Then they asked me to go fill the bike up and ride it for five miles.

I came back to the dealer, twenty minutes later, with a full tank of gas and the fuel gauge showing empty.

They finally took it in and replaced it and I picked the bike up 7 days later.

'15 Ducati Panigale 1299S, '15 White Ducati Multistrada S (Vin #1000), '12 Aprilia Tuono V4 APRC, '08 KTM 300XCW, '07 Ducati 1098s, '98 Yamaha R1, '93 Bimota DB2, '76 Honda CB400F
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post #302 of 318 (permalink) Old Apr 21st, 2017, 11:23 pm
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Originally Posted by jsboening View Post
Or the Gov. could stop mandating ethanol be added to our gas. Not sure which one is harder to convince.
1) corn farmers are making too much money on ethanol to give it up

2) we need to come up with a better solution for an oxygenator in gasoline than ethanol or MTBE.

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post #303 of 318 (permalink) Old Apr 29th, 2017, 9:59 am
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I stood and waited an hour, while they tried software updates to try and fix the problem.
Well, to add insult to injury I called my dealer, Fast by Ferracci, 2-3 weeks ago reporting the issue and the owner mentioned it could be software related and to bring it in. We obviously know it's not a software issue but I thought no big deal, I'll bring it in and the software will do nothing and they will replace the sensor.

I drive the hour to the shop today with wife and kids in tow because they need to keep the bike and I'll need a ride home. I get there and the service guy tells me they are no longer and authorized Ducati dealer. WTF! I just talked to the owner 3 weeks ago and he never mentioned this. They are now telling me they could do the software update but if it's a part they cannot replace it under warranty. WTF again!

I am furious at this point. I have 3500 miles on this bike and only 4 months left on my originally warranty. This is really getting pathetic. Now off to another dealer with the hopes that they can fix the issue. This will most likely be my last Ducati. I may even consider trading this in soon and replacing it with something else. Very frustrating for an otherwise awesome bike. Ducati should be ashamed of themselves for letting this issue persist. I am considering getting the motorcycle press involved to turn up the heat on Ducati.

A little Google magic this morning turned up the following. Why Eraldo never told me this a few weeks ago baffles me.

?Fast By Ferracci Dealership Shutting Down

.

2016 Ducati Multistrada 1200S Touring
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post #304 of 318 (permalink) Old Apr 29th, 2017, 7:09 pm
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That sucks, but I had heard FBF was moving away from Ducati several months ago.

'15 Ducati Panigale 1299S, '15 White Ducati Multistrada S (Vin #1000), '12 Aprilia Tuono V4 APRC, '08 KTM 300XCW, '07 Ducati 1098s, '98 Yamaha R1, '93 Bimota DB2, '76 Honda CB400F
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post #305 of 318 (permalink) Old Apr 29th, 2017, 8:14 pm
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Originally Posted by tcatnat View Post
This will most likely be my last Ducati. I may even consider trading this in soon and replacing it with something else. Very frustrating for an otherwise awesome bike. Ducati should be ashamed of themselves for letting this issue persist. I am considering getting the motorcycle press involved to turn up the heat on Ducati.
.
yes, you do that, buy some other brand, because those other brands are all 100% trouble free, the dealers are all your best friend with 24x7 service departments, and the factory will bend over backwards to assure that you the customer are 100% satisfied.

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post #306 of 318 (permalink) Old Apr 30th, 2017, 4:15 am
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yes, you do that, buy some other brand, because those other brands are all 100% trouble free, the dealers are all your best friend with 24x7 service departments, and the factory will bend over backwards to assure that you the customer are 100% satisfied.
None are likely perfect, but of all the bikes I've had in 30 years, Ducati and their dealer have been orders of magnitude worse than ANY other.

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post #307 of 318 (permalink) Old Apr 30th, 2017, 7:08 am
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yes, you do that, buy some other brand, because those other brands are all 100% trouble free, the dealers are all your best friend with 24x7 service departments, and the factory will bend over backwards to assure that you the customer are 100% satisfied.
Well my 7 year old Harley has had ZERO issues and has 4 times the mileage on it than a bike that cost almost twice as much. I didn't buy a $23k bike to have one of it's features never work and having to end up putting a resistor on to disable it permanently.

What would you do if the fuel gauge in your car didn't work and knew it was a persistent issue with the model you purchased? If your answer is nothing then come by, I have some stuff to sell you.

Also, when you call the dealer, who you've bought 2 bikes from in 6 years, on a warranty issue and they neglect to tell you they are no longer an authorized dealer, that's unacceptable. I'm sorry if you let people walk all over you but not here.

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post #308 of 318 (permalink) Old May 1st, 2017, 2:15 pm
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I guess I'm late to the party, bike was purchase new 10/12, 22,000 miles on her now. OEM sensor was dead accurate the whole time. Anyway the sensor failed, cracked, due to ethanol I'm guessing. I installed the new version but need to have dealer redo the firmware for the new sensor. I'm getting the throttle recall done as well.

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post #309 of 318 (permalink) Old May 7th, 2017, 6:02 am
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I dropped my bike off at a different Ducati dealer yesterday. Interestingly enough when he keyed my VIN into the system my fuel sensor showed up as a recall. He specifically said recall and I asked him twice. I find this odd as conducting a recall search on my VIN on Ducati's website comes up with "No active recall campaigns for this bike." I had done this the night before bringing it in and again after dropping it off. I am not sure why but as long as the dealer sees it I hope that's good.

The guy who took my bike in commented that this appears to be one of those issues Duacti is letting its dealers drive the solution by troubleshooting impacted bikes and making recommendations to headquarters. He made it sound like there was no R&D going into the issue at headquarters. We joked about having the weight of VW behind Ducati and not being able to get this right. If VW can make software to beat emissions why can't they help Ducati make a reliable fuel sensor.

He didn't mention a version number/letter but he seemed to believe this was a recently updated part version. Does anyone know when the last update was?

Fortunately he said they had one in stock so hopefully this is a quick replacement. Fingers crossed.

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post #310 of 318 (permalink) Old May 8th, 2017, 9:35 am
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I got my software update but the tech at the new shop overwrote my Rexxer flash. I specifically said it had a flash on it and only update the fuel sensor portion.

They said they weren't able to do this, which I call bs on as when I got my heated grips they were able to enable just the grips independently from the ecu tuning.

So how do I send the ecu back to motowheels for another reflash or just get a rapidbike tuning unit and be done with it?
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