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Old Jan 15th, 2013, 8:43 pm   #161 (permalink)
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The wide band sensor that tuneboy is selling has a narrow band emulator.

Some people on the lightning forum use the wide band for the gauge, but the emulator to keep the ecu from tripping the chech engine light.
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Old Jan 15th, 2013, 9:24 pm   #162 (permalink)
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I've just completed installing the TuneBoy Cruise Control. While investigating a cruise control solution, I scoured this and several other forums for user experience with the product; I could not find any. So I have written this in the hope this will be of value to those of you who are contemplating using a TuneBoy on a 2011/12 Multistrada 1200.

Due to an ancient injury, some sort of cruise control is essential for my long distance riding enjoyment. I fitted a MCCruise electronic cruise control to my FJR1300, so I was not prepared to settle for a throttle lock on my next bike.

I also owned a 1098 for 2 years. Other than the fact that it was a torture rack, I loved the crisp handling and way the L-twin made power, so when I first rode the Multistrada shortly after it came out, I new this was the bike I had to have to replace the FJR. But electronic cruise control was so high on my requirements list that I held off buying one until I came across the TuneBoy product. Heaven only knows why Ducati, who have done a magnificent job with the superbly engineered Multistrada, neglected to add cruise control! It wouldn't add more than $50 to the cost.

I don't pretend to be an expert on motorcycle electronics, but even with my engineering background, I found the sales info available on the website not quite sufficient for me to feel comfortable enough to buy; in particular how the various options available fitted into the picture, whether the tuning capability was worth getting and what the functions and benefits of these are. Emma at TuneBoy cheerfully provided sufficient additional information for me to go ahead.

I live in Melbourne, Australia so the package arrived overnight on a Friday morning from Sydney and so I knocked off early to go and do what I thought would be a fairly straight forward couple of hours installation, as I had plenty riding planned for the weekend.

The very first step in the installation process effectivey erases the ECU's flash memory. From that point until you are completely finished, the bike will not be able to be started. What's more, once started, this process is irreversible and there is no apparent way to re-instate the factory memory map. I would have appreciated a warning to this effect, but this was the first of a few surprises yet to come. Another surpise was the "tune" files referred to in the documentation were different to what was provided on the instal disc. I did not worry too much about that as the names of the tune files that were provided made sense. The next surprise was that the bikes ignition, which has to be on while dong this work, timed-out midway through the erase, which stopped it in its tracks at 13.75%. There was nothing about this situation in the documentation. Twice more I started the erase and again it stopped at 13.75%. Was this normal? I went through the nnstallation document again - nothing, checked the support page and forum on tuneboy.com.au - nothing. I will admit to being quite rattled at this point but the only avenue open was to send an email, which I did, naiively thinking I would get a reply within an hour or so.

I kept on trying. Using the USB connection between the Tuneboy WB01 (the name of the TuneBoy box) and the laptop made a difference. It is a lot faster and so there is less chance of the ignition timing out midway. Also, WIFi can be quite flaky depending on your environment. For a data download I felt a lot more confident using the USB connection. I reccommend keeping WiFi for non-critical operations such as data logging. That did the trick and the erase ran to completion. Phew No 1!

Next you have to generate a key which it seems is a licencing control that links your email address to the bike's specific ECU and the function(s) that you have bought, such as cruise control, tuning, O2 disable etc. No problems there - key generated perfectly. and it looked like I was almost home and hosed.

The next step is to re-flash the ECU with the relevant map. To do this the software requires you to select the appropriate tune file. And here was the biggest challenge. Despite the fact that I had bought only the cruise control, and two of the tune files supplied on the software CD had names that incuded "cruise" in them, every time I selected either file, I got an error message telling me to select a cruise tune file????. I was really stuck - I could not go forward or back.

Here was me thinking that I had stuffed something up. I needed help. Ok, fired off another email explaining my problem. By now it was after 6pm and there was nothing more I could accomplish, so I packed up and went to wait by the email. My weekend riding plans were cancelled. I tried various combinations over the weekend to try and get this to work, all to no avail.

By Monday afternoon, I had not yet even received an acknowledment of my support request and I was not happy. I had a bike with an inoperable ECU, no response to my email, no number to ring, no one to offer any explanation. From a customer point of view, this is not good. The product is not expensive, but when your new $30,000 machine won't start, and the product disclaimers warn you that you "may" be invalidating your warranty, and there is no communication with the only people that know about the product, it really stretches your tolerance muscles!

I fired of an email to trusty Emma to see if she could help. At about 6pm on Monday I got a response from her to say she would see what she could do to help, and lo and behold, the next day I received an email from a "support" person, and a couple of hours later an additional tune file to try. This file did the trick, and I progressed to a point where I was ready to do the final ECU reflash.

The reflash got to 97.88% complete and than abruptly stopped - no error message or anything, just that the progress bar on the main dialog and the progress percentage indicator froze. Hmmmmmm. By now, my mind was racing, wondering if in fact this was turning out to be a disaster. I tried the reflash again. Again it got to 97.88% and froze. Images of more frustration driven emails going back and forth were going through my mind. But then I had an idea. This sort of operation puts quite a drain on the bikes battery and I wondered if that could be affecting the reflash progress. So I hooked up my battery charger and left it to charge for two hours.

Then finally I tried the reflash once again (BTW each time you do this you first have to do an erase, which takes 2-3 minutes to complete), and it worked; the little dialog appearing telling me to switch off and then on. I immediately thumbed the starter button and she growled into life!!! Hurrah. Phew No2!

My road test verified that, once installed, the product works as expected. I tested it at 60 in 4th and 5th gear and at 80 kph in 5th and 6th gear, and it held its speed to within 2 kph of the set point, which is very good performance for a cruise control in my view. By monitoring the instantaneous fuel consumption display, you can get a feel for how the cruise control is modulating the throttle.

Now that it is all up and running I am very happy with the functional result (so far). As with previous cruise control experience, I expect this to be the most important and most beneficial accessory/modification I will make to this bike. The promise of being able to tune the bike further with the Tuneboy unit to accomodate a pipe is reassuring.

So if you are contemplating buying the Tuneboy Cruise Control for Multistrada (and I expect the same to be true for the Diavel) and are going to install it yourself you should bear in mind:
  1. Be prepared for situations that the documentation does not make any note of
  2. The USB connection is faster and more reliable for the installation
  3. The software program that you use for all of the work (flashmitsubishi) does not offer any help or explanatory messages when things don't work properly. It just stops.
  4. Once you start with the first flash erase, your bike will not be able to be started until you finish the whole installation process.
  5. The installion as described in the documentation may not run quite as described, but don't panic, it does not look like you can do any permanent damage using the Tuneboy.
  6. If you need help, you may have to wait quite some time for a response from Tuneboy
  7. Be wary of running your battery down as you work through the installation. Make sure its fully charged beforhand or have an auxilary battery handy.
  8. Once installed, the Tuneboy Cruise Control works a treat and it will be well worth the effort.
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Old Jan 15th, 2013, 10:57 pm   #163 (permalink)
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^Great review. Thank you for that. My biggest worry about ordering from them was the fact that they are all the way out in Australia and customer support might become a real problem. If they don't respond to emails in time that's really bad in my eyes. I'll probably wait for another tuning solution or get it flashed by my Duc dealership since I'm not too worried about having cruise control.
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Old Jan 16th, 2013, 4:25 am   #164 (permalink)
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Excellent write up.

It sounds like a lot of the issues could be alleviated if they update/improve the documentation and make sure the latest/appropriate files are sent out with customer's units.

The web site looks like it's been dormant for about 2+ years, so refreshing that and adding a customer download section would also seem to be a good (business) move.

I'm holding off on this until I have 100% confirmation of a) 2013 compatibility and b) a guarantee that the stock ECU data can be put back in place in case of problems/warranty issues etc.

It's the quick-shift I really want too ...
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Old Jan 16th, 2013, 7:25 am   #165 (permalink)
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Very good write up and report. Confirmed what I thought it would do. Thanks.
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Old Jan 16th, 2013, 10:43 am   #166 (permalink)
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My experience installing the TuneBoy cruise control

I was going to write up my "experience" when I installed the cruise control about a month ago, but you've done it for me...thanks! Being in the USA, perhaps my comments will reassure/dissuade potential US customers...

Anyway, my experience was similar, however...

1. I did have to wait a week to get the "correct" files (after spending a day in frustration), however when I did get them, the names made sense. Seems like the "correct" files should have been on the CD in the first place.

2. I used WiFi exclusively; couldn't get USB to connect (in all fairness I'm not a PC person...Unix/Mac guy here). Had no problem getting/maintaining the WiFi connection.

I also experienced the download stopping at certain %, however a single retry did the job for me.

So I guess I'd rate the "install experience" as perhaps a 6/10, but the final product I'd rate 9.5/10 (I'd probably tune the PID gains, particularly the I action, a little less aggressively, since there is a little "hunting"). Addition of a "true" cruise control removes my final issue with the bike (after 45,000 miles). Looking forward to a great year of riding.

--Doc
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Old Jan 16th, 2013, 10:59 am   #167 (permalink)
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Quote:
Originally Posted by Dr. Greg View Post

(I'd probably tune the PID gains, particularly the I action, a little less aggressively, since there is a little "hunting").

--Doc
Or you could replace the simple feedback loop control with a nonlinear dynamic matrix controller. 😏




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Old Jan 16th, 2013, 12:11 pm   #168 (permalink)
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Thanks for all the excellent information. Best posts on this thread to date. This is the first of the reviews I have read to go into depth on the process from install to end. I'm afraid I'll side with those in the "wait and see" department because of my concern over warranty issues. I'd also prefer something with local support, which I suppose is more a question for those of us here rather than Australia.
In this we have a valuable product that could benefit from a refined distribution and support scheme. It might be worth Tune Boy looking into this if the company wants to expand it's outreach beyond the relatively small target market of Ducati enthusiasts that can be reached by word of mouth through the internet. It might cost end users some more (or reduce TB's margins, probably a combination of both) but be worth it in the end for those of us who would like a plug and play solution without any drama involved. Easily resolved a few selected VAR installers who having loaded the solutions before are familiar with the routines?

I was involved in electronics hardware and software distribution for most of my adult life. Many potential users will not have the engineering background that Doc and Evan bring to the table.
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Last edited by Pampero; Jan 16th, 2013 at 3:57 pm.
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Old Jan 16th, 2013, 12:58 pm   #169 (permalink)
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Or you could replace the simple feedback loop control with a nonlinear dynamic matrix controller. ��
Jeeze. Is that similar to gapping the spark plugs, which is something I -can- do.
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Old Jan 16th, 2013, 1:41 pm   #170 (permalink)
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Great info.
You experience definatly put me on the "wait and see" list. Tuneboy needs to step up the customer support or atleast go through their own instruction in a few more "live" situations to take problems into account.

The fact that the software, instructions and filenames dont match usually means an active developer that doesnt spend time or money on usability.

I have no doubt that the cruise works great, but lack of clarity in instructions and such seem to leave customers without good technical knowledge possibly stranded.


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